Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: LarryM2
from Scotia,New York
Verified Purchase:Yes
I bought H&R Block 2025 tax software because it runs on Windows 10.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Why you go up on your products every year is beyond me. Its identical every year. You just add the current years rules, the rest of your app hasn't changed in several years.
So every year I pay more just for a few new rules, its dirty to say the least
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
H & R Block tax software makes filing taxes easy with its walkthrough filing instructions. If any issues are found, it will redirect you back to the question at hand to review and make changes if necessary. It’s filing taxes made easy.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 23, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from RHE Kalifornia
Verified Purchase:Yes
Has some quirks but otherwise solid program. Had a problem downloading the state tax program. Myra on the help line was awesome in resolving my issue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: I like easy
from Detroit MI
Verified Purchase:Yes
I've been using H&R for over 10 years, and it's easy to do taxes. I don't have many things to deduct but still I hold a small LLC company.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: vj49
Verified Purchase:Yes
In general, I have been satisfied with the product. This year I wanted to file an amendment for 2023 and 2024 for my NJ taxes. I was disappointed that I could not do it within the software as it directed me to the government site to print the NJ 1040X forms and fill them out manually.
Secondly, the change I made was to reflect % of my dividends in treasury (on the Federal side) which reflected the dividends correctly for NJ state and gave me the amended data. When I tried to remove the % data on the Federal dividends page to go back to the original set-up, it did not carry back into the State return.????
Secondly, the change I made was to reflect % of my dividends in treasury (on the Federal side) which reflected the dividends correctly for NJ state and gave me the amended data. When I tried to remove the % data on the Federal dividends page to go back to the original set-up, it did not carry back into the State return.????
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MJK4
from Austin TX
Verified Purchase:Yes
The program would not allow me to file an accurate return. It autofilled a zero in a space that needed to be filled in. I called the support line and was instructed to delete the form and start over. I did this, but again the form autofilled a zero. I called again and was told that I could override the zero, but the form could not be filed electronically! I was forced to file an extension. As I want to file electronically, I will have to start over with TurboTax or another program.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Tra Social Media Team, April 23, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
In the past three years, I haven't been able to use your software on my newest computer with Windows 11.
I had to use an old computer. I have reported the issue, and nobody seems to know why, and there is no positive answer from your tech people. It is a shame that a company like yours, has no answers and solutions to a simple problem.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock