Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Dissatisfied in Tampa
from Tampa, FL
Verified Purchase:Yes
It was a disaster. I was not able to input all of my expenses. Got to the bottom of a page and that was the end of room to add additional expenses. The program doesn't track expenses like schedule C does either. It is the most cumbersome and unwieldily program I have ever used. Coming back to a save return was miserable as well. All info on my wife and I had to be entered numerous times with Driver Licenses, etc. This is not the only tax software out there. Maybe I tray a different one next year.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Former accountant 66
from Fort Collins, CO
Verified Purchase:Yes
It was not intuitive and difficult to move around within the program. Not very user-friendly.
Cons: Hard to prepare
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: vernann
from Ohio
Verified Purchase:Yes
Easy to use and worked very well. Only reason not 5 stars is that I really don't have any way of knowing if indeed I got the maximum refund on my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: 4 char min
Verified Purchase:Yes
works ok. not a 5 because there are some pages where it asks questions in a highly technical language, with no help or context, in reference to the sale of a business property
Cons: Hard to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 24, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: HR Block Novice
Verified Purchase:Yes
Great to be able to use Windows 10. I have used Turbo Tax in the past. This was somewhat different but after I got used to it, it was ok.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 23, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Tax Tool
Verified Purchase:Yes
I have used the tax software each of the past 12 or so years. Always have had a consistent, dependable experience. Software loads effortlessly and is able to find / utilize information from past year return.
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Torrance, CA
Verified Purchase:Yes
The price of the product is good, which is why I've used it several years in a row, but I find it to be a bit buggy and incomplete. There are various places where the normal data entry route did not work and I had to key in information onto the forms. When I compare this software to the competitor that I used to use, it is definitely less intuitive and less 'finished'. It's harder to find things.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 23, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Long Time User 50
from Idaho
Verified Purchase:Yes
I've used this program for more than 30 years. I still encounter details that are difficult to work through or things I expected the program to provide but didn't. Nevertheless, it has been fairly easy to navigate. For example, it does not retain the depreciation schedule first used to depreciate a property so now I have to carry a spreadsheet each year for the depreciation type and amounts of deductions. I originally expected the program to carry these details forward, but it doesn't.
Pros: Easy to prepare
Cons: Time consuming
Response from HRBlockBy Ashley, Social Media Department, April 23, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock