Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Wmbpackerfan
from Williamsburg,VA
Verified Purchase:Yes
Software very easy to use and has some features that TurboTax did not have. So glad I switched.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: mjself1
Verified Purchase:Yes
I have been using H&R tax for years. I have never had any problems.
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Jf5050
from Wilmington Delaware
Verified Purchase:Yes
The federal taxes work great but the state calculated fields are not always correct. The Delaware tax program calculated the tax amount incorrectly (according to Delaware). . It was also hard to use and I had to go to the state"s information site to understand. I would love to give you details if you're interested
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Property Sale
from California
Verified Purchase:Yes
I have been using this program for many years. Last year there was an issue with a form where I sold a property because I couldn't transfer the amount from the Federal Return correctly to my state return. It took several months to get my refund from the state. This year, the program would not allow me to eFile my state return, so I had to print almost 40 pages and mail them (certified). The post office lost my return. I'm not going to buy this program next year if it can't property reconcile the federal with the state return and if I can't eFile both returns. I did buy the more expensive program and would have paid for an upgrade, if necessary, to file the return electronically.
Cons: Time consuming
Value
3
Response from HRBlockBy Carinna, Social Media Team, March 19, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wizard of AZ
from Scottsdale, AZ
Verified Purchase:Yes
The federal return feature meets all my expectations but the Arizona return falls short to the point that it is useless to many users. It fails to provide e-file capability for all of us who take full advantage of the state tax credit program that allows us to direct where our tax money goes with regard to charitable organizations. Donating to foster care organizations or to the overflow feature of school tuitions organizations forces us to make a paper return. My charity says they have tried for 5 years to get HRB to correct this shortcoming. I'll be looking at TurboTax based on the charity's recommendation.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Joy, Social Media Department, March 17, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:Yes
I've been buying this product for the past 12 years and I always been happy with the price and ease of use. I like the fact that the built in features wont let you make any mistakes. I always recommend to anyone asking.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Madeana1963
Verified Purchase:Yes
My sister has this app. She does my taxes. She loves it and so do I.
Response from HRBlockBy Brittany, Social Media Department, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mr Cee
from Rochester, MN
Verified Purchase:Yes
This is the 7-8 th year I’ve used H&R Block tax software and it gets the job done.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 18, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock