Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Beach Haven NJ
Verified Purchase:Yes
Been using the software for years, very easy to use
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 22, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nc
Verified Purchase:Yes
I like using the app to do tax returns. Very simple and easy to understand
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Direct and simple, if a bit pricey, including e-filing fee for the state return.
I would recommend this to a friend!
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BowTieJoe
Verified Purchase:Yes
Good value, but some error messages are cryptic and hard to clear.
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte
Verified Purchase:Yes
Long time user…software has always worked great for us. Have upgraded from basic to deluxe to premium as our tax filing needs have changed. We’ll be buying again for next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 22, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
App folded, wrong screens, but able to succeed
on March 21, 2025
Posted by: Anonymous
from Texas
Verified Purchase:Yes
It worked, but only because I knew what I was doing. It up and folded, twice (app died). Financial Institution and Employer Import process was full of bugs, showing totally incorrect screens at times. Really confused me. Of all the years I have used this software, this one was horrible. I even made sure to have the latest updates before getting to it. I am approaching 60, and have been mostly a C++ developer throughout my career. Trust me, you need to do better next year.
BTW, this Review is even more stupid. I MUST put in a Nickname, but everything I come up with is already taken. Can't it auto-generate something. How junior. I swear.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Most of the forms have good support and help, but many forms are missing the details. Every form you are asking me to fill in should have some detailed explanation on the bottom left like you have for most forms.
Otherwise, this software has been very helpful and made it very easy to do the tax filing even with complicated forms and processes.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 22, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Jdch
from Houston tx
Verified Purchase:Yes
Almost perfect but you didn’t tell where to send the quarter payments
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock