Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: taxbarbie
Verified Purchase:Yes
I am a former H&R Block tax pro and I have always been proud of the organization and the way we stood behind our clients. So I have the same confidence as I use the software for my own return in retirement,
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RWWtaxes 24
from Chapel Hill, nc
Verified Purchase:Yes
H&R Block Premium was okay and helped me prepare my taxes. The help function was not sufficient to answer my questions and the chat function helped but took a considerable amount of time to get the help I needed.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Deltona, FL
Verified Purchase:Yes
have used this program for years and the quality has continued to improve favorable each year .
Pros: Easy to prepare, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brooklyn, NY
Verified Purchase:Yes
I have been using H and R Block all these years and I am satisfied with this product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: acura1314
from South san Francisco, ca
Verified Purchase:Yes
I have been used last past 4 years is easy to use.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Avon lady
from Maine
Verified Purchase:Yes
We have used this for the past 5 years and it's wonderful! So easy to use and you feel confident sending in a return that is correct and complete. I highly recommend this software for all ages.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
North Dakota ND-1 error for Non-Resident filers
on March 25, 2025
Posted by: MWA2024
According to ND-1 instructions, the marriage penalty credit for Non-Residents must be reduced by the Non-Resident percentage on the ND NR form..
Make this entry in the worksheet changeable.
Make this entry in the worksheet changeable.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mary 2 fer
from College Park, MD
Verified Purchase:Yes
Doing your taxes online does not make the burden lighter. There is an immense amount of data to be entered including info from last year's taxes. After it is entered reviewing it for accuracy is essential because at some point there will be no going back to correct an error. It is cast in stone.
Trying to get Chat help is futile. I never understood why certain income was taxed a different way and could not get help for this matter.
Also my state allows interest from Federal government investments to be deduced as income with a special form to fill out. H & R Block did not allow this form to be filled out thus denying me a sizeable deduction. Because of this, I decided to not e-file and do my own State return even though I had paid for it.
Warning - Print out hard copies of all forms and check for accuracy.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 25, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock