Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from east central Ohio
Verified Purchase:Yes
Been using this for a number of years now and some of the same problems persist.
1. Trying to do royalties from a 1099-misc is very confusing. The program is mostly designed to handle rental income and the royalty topic is not at all clear.
2. Doing Ohio taxes and following the program regarding a possible credit for excess medical expenses will give an incorrect result unless you open the whole form and follow what the line instructions says there.
1. Trying to do royalties from a 1099-misc is very confusing. The program is mostly designed to handle rental income and the royalty topic is not at all clear.
2. Doing Ohio taxes and following the program regarding a possible credit for excess medical expenses will give an incorrect result unless you open the whole form and follow what the line instructions says there.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from somewhere midwest
Verified Purchase:Yes
I use the Mac version. It's stable. Navigation is somewhat clunky. I've had some problems with importing financial docs but it generally works fine. Although I prefer TurboTaxes look and interface, H&R runs much better and I will settle for better functionality and stability
Value
1
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brighton, CO
Verified Purchase:Yes
assurance that I placed all documents, for IRS review, in the right placement.
The "green" summary leaves me with a great sense of accuracy.
The "green" summary leaves me with a great sense of accuracy.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CoachY
from Sheffield Village, Ohio
Verified Purchase:Yes
Easy to use and understand. It walks the user through all parts of filing a return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Somewhat confused
Verified Purchase:Yes
I have used the Professional version since 2018. By and large I have been satisfied with the software. However, the greatest improvement I would like to see is more contextual help for fields where the software requires user entry. Adding "hover over" explanations and / or examples would be most beneficial, especially within the Plan section. Finally, expediting software updates closer to end of January versus in March would be helpful.
Response from HRBlockBy Brittany, Social Media Department, March 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Randylittleman
Verified Purchase:Yes
Mr. Cotto was so much faster and easier to talk with than the tax preparer I have used for the last 20 years. Should have switched a long time ago!
Response from HRBlockBy Eva, Social Media Team, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bremerton, WA
Verified Purchase:Yes
I have been using the H&R Block tax software for almost 20 years now and (obviously) have been pleased. It works the way I work and is clear and easy to use. In the past I have had rentals and the software works great with that as well. Never had any issues. Definitely recommended.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 25, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AJR22
from CALIFORNIA
Verified Purchase:Yes
I'V BEEN USING HRBLOCK SOFTWARE FOR YEARS AND WILL NOT CHANGE FOR OTHER SOFTWARE
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock