Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Catwalk
from NC
Verified Purchase:Yes
I switched laptops this year and was unable to upload last years electronic filing. Since I did an electronic Federal filing I thought the software would go in the cloud and download that to make filing this year easier. But I was unable, so I was disappointed in H&R software.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Orleans Louisiana
Verified Purchase:Yes
I have been pleased with your product. I am a self-employed retired person. One difficulty for me is including the Social Security amounts in coverage for my retirement. The way the set works I seem to do that improperly or your product does not sufficiently alert me to do this correctly. And of course this affects my Social Security benefits.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
The best way to do taxes quickly and correctly
on April 24, 2026
Posted by: Vtmoes
from New York, NY
Verified Purchase:Yes
Easy to use, good guidance and explanations that instills confidence effortlessly.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Jonkravi
Verified Purchase:Yes
Been using this software for years. Very accurate and easy to use.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Sharad
from California
Verified Purchase:Yes
I have been using this software for over 15 years and I have always been happy with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
A bad or poor year for H&R Block 2025 tax software
on April 24, 2026
Posted by: Herb143
from Orlando Florida area
Poor interface between screens, difficulty finding correct choices, incorrect responses per IRS rules, answers that are incorrect, minimal helps in go to opportunities, incorrect transfer of information from federal return.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Silver Spring, MD
Verified Purchase:Yes
I’ve used your program for many years. It’s getting worse, not better. The “go to”gesture is so sensitive to whatever your preferred terminology is that it is useless for navigating. We tried to e-file but got hung up in endless loops of minor gaps we took way too long to “fix.” If your interview questions don’t relate to an entry, then don’t make it a requirement to enter into the form directly — unless you can easily override. We thought we had finally filed but the program didn’t complete and now we will pay a penalty for a week delay. YOU should pay that but of course there’s no proof created on your system. It went so far as having us create a pin so I thought we were done. No error message ever arrived. We only found out when we checked status and were shocked that it said we had not filed. Really awful
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: fw2450
from Los Angeles, CA
Verified Purchase:Yes
I have been using this tax software for years, and have been very happy with it. It has helpful hints and explanations. The accuracy check in the end ensures nothing is missing. I did a side-by-side comparison with Turbotax last year. This software saved me dozens of dollars.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 24, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock