Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Very buggy
on March 27, 2025
Posted by: Prochemrider
from Texas
This works fine as long as you don't have foreign tax or a K-1 or anything other than down the middle stuff. I am not familiar with other tax products. They might be equally obtusive.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: disappointed49987
from pittsburgh, pa
Verified Purchase:Yes
after being on the phone with a very professional agent for an hour we could not make the State software correct a (small) error before filing
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Pleased customer 25
from Tennessee
Verified Purchase:Yes
I was pleased with how simple the software mad the task of doing my taxes
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Idontknow126484
from Los Angeles, CA
Verified Purchase:Yes
This was a great product, walked me through everything I needed very clearly and helped me find some extra deductions. Easy to navigate, though the UI appeared old, it functioned quickly and was easy to navigate. Only complaint is that the functionality to link to my accounts only worked through a special company I don’t use and didn’t want to sign up for. I’d much rather just link my account through plaid like the online versions.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Berea ohio
Verified Purchase:Yes
I am happy with the way it worked. But did not have a feature to depreciate my rental property upgrades!
But I am afraid that you will change the operating system next year so that it will not work with my older MAC computer. You need to have a version that will work with older computers!
Pros: Easy to prepare
Cons: Time consuming
Value
2
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: WmBb
from Mississippi
Verified Purchase:Yes
Been using this for several years, have experienced no problems or discrepancies.
No one gets a 5, always room for improvement.
No one gets a 5, always room for improvement.
Pros: Easy to prepare, Easy to import documents
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Matt1234567891011
Verified Purchase:Yes
I don't like my tax info being seen by people in other countries. I had to acknowledge/accept support from India and Phillipines..
Response from HRBlockBy Joy, Social Media Department, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Need to be able to read PDF from financial firms
on March 27, 2025
Posted by: TIKMANLEE
Verified Purchase:Yes
Very useful. Very clear. But the software can't connect to a few key financial company, such as Chase, Wells fargo.. so on. Also it would be nice if I can upload pdf and the software can understand and fill in the form for me. I will then double check before submission.
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock