Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Winfield MD
Verified Purchase:Yes
Wife is self employed, Taxcut makes it much easier to do taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
1
Not happy
on April 8, 2025
Posted by: SusieQ2
Software glitches (deleted forms keep reappearing, items not carried from one form to another per IRS guidance) Agent not expert with the software and completely unable to help. Double standard for chat time (cut off at three minutes but make us wait for much longer) Won't be using your service next year.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris9942
Verified Purchase:Yes
Have used H&R Block software for at least 10 years. Return rejected by IRS with no help from H&R to fix before submittal and the comments with the rejection could not be understood. Very Disappointed. Will not be a user next year
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Lazy Eagle
from Union, Kentucky
Verified Purchase:Yes
I have been using Turbotax forever. I am delighted to have an alternative to Intuit. And the ability to import from Turbotax, although not complete, is a real deal maker. I bought this mainly because of the favorable price and I am not dissatisfied. it isn't perfect but it's close enough.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Crashof25
from NY
Verified Purchase:Yes
There there are glitches in the program, fields do not display correctly in the interview but may be ok in the forms. The 1099K issue with the lower reporting threshold does not cover every scenario, and I had to decide whether to continue or ditch the software and go to live help. There isn't live help any more for HRB software like years ago for a fee. I can go on and on. The software has been abandoned in favor of HRB online filing.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: I dont care what
from Wisconsin
Verified Purchase:Yes
I have been using this software for about 20 years, so it is familiar and comfortable for me.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Bufordtaxed2mch
Verified Purchase:Yes
Your software is not up to speed with Turbotax.
Particularly the section for donating household goods clothing and other items to charities.
Your data review takes me to a useless page that is very difficult to navigate with no explanation.
It also demands a selection of 50% 30% 20% etc. etc. with Unclear explanation. It tells me to talk to my tax advisor.
That's what I'm paying you guys for!
Particularly the section for donating household goods clothing and other items to charities.
Your data review takes me to a useless page that is very difficult to navigate with no explanation.
It also demands a selection of 50% 30% 20% etc. etc. with Unclear explanation. It tells me to talk to my tax advisor.
That's what I'm paying you guys for!
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dpaul49
from Haverhill, MA
Verified Purchase:Yes
easy to use great help available online. Love the self checking featgure. Had to call and talk to a CS rep and got everything fixed in 5 minutes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock