Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from all over
Verified Purchase:Yes
Easy to use, considering the subject, and complete.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for providing a rating for your recent visit! We're delighted to see that you had a positive experience. Your high rating motivates us to continue delivering excellent service. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: MrMoneybags
from New Hampshire
Verified Purchase:Yes
Have been using Premium edition for 4 years, disappointed in its inability to import PDF 1099 forms. This year the software created some "data check" problems related to my mortgage interest and business use of home that I had to manually correct before the validation checker would let me through, it makes me doubt the accuracy of my file this year.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TonyHoney
Verified Purchase:Yes
Very easy to use but I may upgrade next year to top tier version.
Response from HRBlockBy Asiya, Social Media Department, April 12, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mark R K
Verified Purchase:Yes
Long time user of the software and still very happy with it!
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Updates
Verified Purchase:Yes
I have purchased H&R Block software for many years, but this year the program became corrupted somehow and was unable to perform updates, which meant it wouldn't allow me to use it for the State portion. I called twice but no solution. There needs to be an override of updates in order to continue or some other way to build the software so this is not an issue.
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: David 600
from Toledo, OH
Verified Purchase:Yes
I have used this software for over 20 years and never have had an issue with my tax return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mel5469
from Houston Tx
Verified Purchase:Yes
I have been using turbotax to file my return for many years. Now the price has gotten too high that I decided to switch to use a similar product that does not charge as much.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Confusing, UNPROFESSIONAL, DID NOT GET FREE FILING
on April 12, 2025
Posted by: 4WHAT
Verified Purchase:Yes
Unlike 2023, the 2024 software is needlessly confusing and lacks consistent logical order of questions.
I am a financial professional and was confused to the point of having ten issues to deal with after the pre-file review. One I never did figure out what was supposedly wrong. One was RMD's. The question about how much I had to take was in one section. The question of how much I took was in another section with Inherited IRA's and was not clear as to what "other" distributions I took for 2024.
I am a financial professional and was confused to the point of having ten issues to deal with after the pre-file review. One I never did figure out what was supposedly wrong. One was RMD's. The question about how much I had to take was in one section. The question of how much I took was in another section with Inherited IRA's and was not clear as to what "other" distributions I took for 2024.
ALSO, YOU ENDED UP CHARGING ME FOR WHAT WAS ONLY MY SECOND FED FILING. I HAVE NO IDEA AT WHAT POINT YOU CONSIDERED A FILING MADE, BUT AFTER MULTIPLE EFFORTS TO CLEAR THE REVIEW QUESTIONS, YOU TOLD ME MY FREE FILINGS WERE USED UP, EVEN THOUGH I HAD NOT YET FILED THIS RETURN!!!!!!!!!!!!!!!!!!! I DON'T THINK YOU CAN COUNT ON ME AS A USER NEXT YEAR!!!!!!!!!!!!!!!!!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock