Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
2025 Taxes Sucked it you didn't do a straight W-2
on April 27, 2026
Posted by: joubess
from Baton Rouge, LA
Verified Purchase:Yes
I'm still unsure why I had so much trouble entering one of the returns I commonly prepare each year. The software wouldn't allow me to file electronically. I had to mail a return. It concerned a medical insurance set of entries for a small business. I still don't understand the problem or what to do about it, so I'm very unhappy with the software. It's also difficult to prepare my mom's return which has partnerships as investments.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from upstate NY
Verified Purchase:Yes
Worked great, but could not download Merrill Lynch stock iformation.
Cons: Hard to import documents
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MLE50
Verified Purchase:Yes
I have been using downloadable tax programs for over 15 years. The download was easy and entering data was fine. However, it was not user friendly for adding or making changes to more complex forms, nor did it intuitively see load them when annual statements were downloaded into the program. I would not recommend this program for anyone with any complexity to their return beyond a Schedule A.
Pros: Fast
Value
2
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
I have used HR Block software for 8 years and its been great! Very well created for accurate review of data and forms for our return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: MBW70
from Weeki Wachee, FL
Verified Purchase:Yes
I've used H&R Block Premium software for several years, so I'm very familiar with it and its quirks. It's sometimes challenging to pair the data collection framework with the actual forms. My only real complaint is that the software is sorely lagging behind with regard to reporting crypto currency transactions and staking income. The software did permit uploading data from CoinTracker, but I still had to manually input a bunch of information.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: ksnsun
Verified Purchase:Yes
Long time user and-product keeps the same interface
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Customer Rating
1
on April 27, 2026
Posted by: mrd724
I believe there is a flaw in your program. For the past 3 years, I have gotten a letter from the state of Ohio stating that the I am not eligible for the Ohio nonrefundable tax credit. I entered my 1099-r's correctly. There is something wrong because the program gives me this credit for Ohio, but the state says I can't take that. I am not happy.
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Goshen, CT
Verified Purchase:Yes
Consistent year after year with improvements each year.
Pros: Easy to prepare, Easy to import documents
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock