Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,170 Reviews)
Rating breakdown 28,170 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,255
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from San Diego
Verified Purchase:Yes
Been using HRBlock’s program for several years now and very satisfied with the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CAlifornia
Verified Purchase:Yes
There are still numerous areas of the program that need to be improved and they are frustrating. But i heard other people state that Turbo Tax is worst. Next year I am going to catalog areas in which the program can be improved.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from WICHITA KANSAS
Verified Purchase:Yes
You should a question about the IRS IP PIN before submitting the completed return to the IRS. Seems logical doesn't it. Since this number is only good for one year a remainder to your users would save a lot of frustration when getting a message back from the IRS stating your return was rejected due to IP PIN not updated.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: freckles55
from Abbington, LA
Verified Purchase:Yes
User friendly aspects are getting less friendly over the years. I have been using H&R for over years. This year’s experience was excruciating.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BobGolfer
from Wheaton, IL
Verified Purchase:Yes
My rating is 0 stars, not 1 star.
I was unable to get any meaningful assistance regarding an issue with the preparation of my return on-line.
Ultimately I was given an 800 number to call for a brick and mortar in-person location. They refused to see me and provide any assistance based on the on-line business being completely independent from the in-person business.
I was unable to get any meaningful assistance regarding an issue with the preparation of my return on-line.
Ultimately I was given an 800 number to call for a brick and mortar in-person location. They refused to see me and provide any assistance based on the on-line business being completely independent from the in-person business.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 15, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anna71
Verified Purchase:Yes
I've been using HR block for years - indeed a good product!
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wors
from Utah
Verified Purchase:Yes
Used H&R Block software for 20 years. Couldn’t get my prior year info to import. Caused me lots of headaches. Think I might try intuit next year unless I can get this software free.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Westchester County, NY
Verified Purchase:Yes
It does the job, but the user interface could be better. A user should be able to reopen an attached itemized list by indicating where it is attached, without having to give the name of the list. When I was finished, and it did the final check, it told me I had to move one item to a different line. I understand the reason for that, but if the program knew where it had to be moved, why didn't it move it for me?
Value
2
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock