Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: drwillaby
Verified Purchase:Yes
I had a question that no one who worked on the standard help line could resolve. It took waiting over a week to discuss with a person from their special help line to resolve.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Grandy2
Verified Purchase:Yes
I had a pretty straightforward experience with the H&R Block Premium software for my 2023 return, but not with my 2024 return. First, a page asking about my RMD assumed that I didn't meet my RMD, even though I did. And another form wouldn't allow me to input my SS income- typing into the box did nothing.
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: P hilips
from Connecticut
Verified Purchase:Yes
I had problems with the download, but Ted’s worked hard to correct the issue.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: ACccc
Verified Purchase:Yes
The chat sessions saved me from filing an extension.
BUT , the error was visible to the agent and not me...software
should display all errors and maybe guesses about errors.
MY type-O produced a very large negative number.
The Rejection Report never highlighted that
should display all errors and maybe guesses about errors.
MY type-O produced a very large negative number.
The Rejection Report never highlighted that
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jeff2106
from Boston
Verified Purchase:Yes
I’ve used Taxcut for over 10 years by now, and are now relatively efficient in doing my taxes with Taxcut. It’s not as Jazzy as TurboTax, but gets the job done and is less cumbersome.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I’ve used Block for many years. This year the order flow seemed to shift and was harder to follow.
Pros: Easy to prepare
Cons: Hard to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sheboygan, WI
Verified Purchase:Yes
I have used HR Block software for ten years and it gets easier to do my taxes every year. Great in-depth explanations for every possible expense, credit or income line.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: djmacm
from florida
Verified Purchase:Yes
I have used H&R Block tax preparation software since 2002 and have always been impressed by the ease and efficiency thus afforded me in completing my taxes.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock