Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Missing forms (that were included on Turbo tax)
on April 30, 2026
Posted by: Hoflin
from Tempe, Az
Verified Purchase:Yes
Overall, I like the program, but was greatly disappointed that the form I needed because my husband died this past year was not included in the download for the state of Arizona. I therefore had to hand file and delay my refund, which has still not come all because the proper form was not included and I couldn’t e-file !
My daughter also found that forms she needed were not included in the download.
My daughter also found that forms she needed were not included in the download.
Pros: Maximizes refund
Cons: Time consuming
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Ted K1
from Castle Rock, CO
Verified Purchase:Yes
My only issue with the tax program is that I was ready to file my taxes 3 weeks before you issued an upgrade in June that I needed to complete my taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Stephen51
from Oklahoma
Verified Purchase:Yes
I have used there tax software for several years and quite happy with how it works. I plan to continue using it into the future.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Harrison17
from Oklahoma
Verified Purchase:Yes
Not all of my state tax sheets were available on your application and I had to paper file
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good product. Works well on Windows 10 operating s
on April 30, 2026
Posted by: Curtis 8
Verified Purchase:Yes
Overall, product is good. Process of Downloading 1099B transections needs to be improved.
Response from HRBlockBy Lexis, Social Media Team, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
would have like a warning that iRS change the way fed figure estimated state taxes paid. I could have put all my payments in 2025
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bloomington Illinois
Verified Purchase:Yes
been purchasing for many years. throughout the years had to move to different lvels of the software. alll helped me complete my taxes with ease.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tulsa
Verified Purchase:Yes
After using the Deluxe version for several years, I expected that the Premium version would handle investments better. However, the same lack of good guidance on how to handle some K1 entries persists.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock