Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Jan10821
from Phoenix
Verified Purchase:Yes
Received this 10 days prior to tax day but it was easy to follow and I filed on time.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from KY
Verified Purchase:Yes
I have use H&R Block Tax cut for years and I am satisfied with the results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rhplace
Verified Purchase:Yes
H&R is a good product and works well for what I need. I do wish the additional state add-ons and electronic filing were less expensive.
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Artie N
from New York
Verified Purchase:Yes
The software is easy to use. I’ve been a user for years, and find the product consistent from year to year. Easy importing prior and current year information. Keep up the good work
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CVBF
from Utah
Verified Purchase:Yes
I have used the Premium software for many years and it has performed well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KermitG
from Magnolia, TX
Verified Purchase:Yes
I've been using HRBlock Premium for many years for my Vrbo rental businesses. Last year I sold one of my business rentals. The software worked very well calculating the cap gains tax, then paying the total taxes at a specified date. Highly recommend!
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Customer Rating
1
Software crashed every time I tried to enter incom
on April 30, 2025
Posted by: Frustrated Frank
from SW Florida
Very frustrating to have the software crash every time I tried to enter 1099 income.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
overall performed as expected except for 1 defect
on April 30, 2025
Posted by: Bob983
Verified Purchase:Yes
Overall TaxCut performed as expected since I've used it for more than 20 years. However I was disappointed and surprised when the tax audit likelihood predictor said I probably would be audited because my donations were more than 25% of my gross taxable income. However that was a completely false statement because the number it was using as my gross taxable income was a quarter of what my actual gross taxable income had been computed when TaxCut prepared the return, and what was actually showing on the return I printed and electronically filed.
So that's a major bug and I was disappointed that a bug that big could've gotten by the quality control I expect you to have for such a product
So that's a major bug and I was disappointed that a bug that big could've gotten by the quality control I expect you to have for such a product
Response from HRBlockBy Asiya, Social Media Department, April 30, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock