Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: MEV73
from Kentucky
Verified Purchase:Yes
This was my son's program. Some of the questions were confusing because abbreviations were used that I didn't know what they were. Also since I figured out my taxes manually last year, i had to fill in many boxes multiple times which was tedious. But Federal filing was accepted quickly so that was reassuring. Please keep this response confidential as far as my personal information.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Goldi
from Illinois
Verified Purchase:Yes
I wish it wouldn’t have stopped working on my MacBook Pro. That needs to be changed.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Richard Z 2025 comments
from Stamford, CT
Verified Purchase:Yes
Have used this for my tax prep for at least 15 years, biggest drawback is not supporting the form for calculating estimated tax payments by quarterly income. If I fill that form manually as the program requires, then I can't e-file - bummer. Not a complex calculation, in fact if you supported that form I would it most years because a portion of our income can vary wildly from quarter to quarter and is always unpredictable.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media- Abbie, May 1, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Grand Haven, MI
Verified Purchase:Yes
This helps me fill out the forms for my rental property.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Beachgrl
Verified Purchase:Yes
I use HR Block for my taxes every year. This year for some reason, it kept trying to force me to use the EIC portion which we are not eligible for. No idea why. It was very frustrating. Other than that, it was very good.
Response from HRBlockBy Social Media- Abbie, May 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Franktax
Verified Purchase:Yes
I have been using the software for over 5 years. It is easy to use and affordable.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bruces3435
from Philadelphia
Verified Purchase:Yes
Too many tech issues with Mac OS. Software would not update automatically. Had to bookmark the web pages for federal and state downloads and update manually.
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Social Media- Abbie, May 1, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Tax man77
from Knoxvegas
Verified Purchase:Yes
I have used H&R program over the last several years. Always seems to do me a very good job in filing my taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock