Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Prepay
from Florida
Verified Purchase:Yes
It’s good software but it used to do a better job of providing documentation for paying owed taxes on IRA distribution when not enough is taken out and pre pay is necessary
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from harrison Twp., MI
Verified Purchase:Yes
Bought this to do my taxes as I have done for the last twenty years. Found some new features but also missed features that seemed to make doing my taxes make sense.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: krmit
from Seattle
Verified Purchase:Yes
Several mistakes were made during the interview, leading to incorrect direction with the HSA and Crypto transactions. This ultimately caused me to need to start from scratch and refile 2024.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, May 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Christopher118
Verified Purchase:Yes
I have been using HR Block for the last 15+ years. Our 2 daughters also now use it and we are all very satisfied. There are 2 reasons that I rated it as 4 out of 5 instead of 5 out of 5. First, some of the explanations for how to qualify for deductions are nebulous and too open for interpretation. Second, any reference to a "non HR Block" form or tax document should include a hyperlink.
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: TomCH
Verified Purchase:Yes
I gave you a 4 star rating because no one is perfect. Thanks.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Cjg717
Verified Purchase:Yes
This program is difficult to use. It lacks explanation on many of the questions and there are a number of forms that require you to enter the information into the form rather than in the interview section. Many interview sections that will not let you go back to the previous question, you have to start back at the beginning of the section. However the biggest issue is that the refund or taxes owed numbers change randomly without entering any new information. Finishing a section then going through the same section again results in a different outcome. This happens in many of the interview sections. It makes you question the accuracy of the information. My taxes are not overly complicated so I'm not sure why the program struggles with being consistent. I've used this program for many years and have never been happy with it, but changing to a different tax software creates other issues. This year's version of the software is the worst version I've used so far.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, May 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Craig Louis
from Chesapeake, VA
Verified Purchase:Yes
When I go back to look at something again, it was a little difficult to restart where I was without paging thorugh multiple screens that I did not need to review again
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
5
Is stays current with all the changes in the tax c
on May 1, 2025
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I have been using H&R Tax software for many years, and rarely found anything it didn't handle.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Social Media- Abbie, May 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock