Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Skooter
from St Clairsville OH 43950
Verified Purchase:Yes
I bought the software and used it but there was no instruction to fill out Schedule F for home office expenses.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Duck53
Verified Purchase:Yes
The ease of use and population of previous data makes doing taxes very easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AM56
from Near San Francisco CA
Verified Purchase:Yes
I wasn't able toe-file because I couldn't remember last year's Pin numbers and hadn't written them down. It was very frustrating to keep getting emails saying the IRS rejected my return. I eventually had to mail the return, causing delays in processing time. I realize that security is important, but there should be another way to recover the Pin, such as through security questions or a security coded texted or emailed to me.
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Frustrated in Jersey
Verified Purchase:Yes
One of the worst experiences doing taxes. Could not file on paper. IRS would not accept e-file. Your pulled wrong numbers from last year's return and I could not correct it manually.
Response from HRBlockBy Andrea, Social Media Team, May 5, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Gary805
from Santa Barbara, CA
Verified Purchase:Yes
Quick and efficient- and I did my taxes in less than 3 hours.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, Texas
Verified Purchase:Yes
It works well, and I certainly trust the accuracy of the software. What I don't like is the problem I have updating on the Mac. They need to be more Mac compatible.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Savannah, Tn
Verified Purchase:Yes
Not happy I got ropped into a subscription and no way to change it online. Have to call and deal with a computer or a person who can barely speak English!
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 9, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at HRBlockAnswers[at]HRBlock[dot]com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Clutch22
from Austin, TX
Verified Purchase:Yes
I have used tax cut since 1997 and I’m disappointed that I have A slightly better price since being loyal all these years. 🤷🏻
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock