Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Baton Rouge, LA
Verified Purchase:Yes
Uploading data from some of my investment account took exceedingly long times with errors at the end that could not be corrected. Manual entry of the data would have been impossible. Excepting that aspect, the software and overall process went smoothly and quickly.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 20, 2025
Thank you for your feedback! We're pleased to know you had a generally positive experience. Although we strive for 5-star satisfaction, we recognize there may be aspects for improvement. We truly appreciate your business and value your insights.
Written by a customer while visiting HRBlock
Posted by: Explain
from Plano TX
Verified Purchase:Yes
Overall the software was good with one exception. It suggested that I had made an error by not including Social Security income. I think it did this because of my age. I am 73. I am , however not eligible for social security benefits because in my government job I did not pay into the system. I therefore did not input any social security income on my return but I had difficulty convincing the program that this was not an error or oversight. The program just assumes that if you are a certain age you must be getting social security benefits. This is not necessarily true.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 20, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: AttHu
from Oklahoma City, OK
Verified Purchase:Yes
Year after year, I appreciate the ease and peace of mind that both my Federal & State taxes are complete and accurate after utilizing the H&R Block Premium Software!
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 19, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Joe Bob Villa
from Ga
Verified Purchase:Yes
I love this product. I have been using it for years. Best value on tax software. easy to use even for a beginner.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 19, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Scott5002
Verified Purchase:Yes
The walk through GUI does not adequately inform the user about: depreciation types, capital gains taxes, and all things related. It also doesn't retain the method used in the previous year for a given rental property or an upgrade that would be depreciated for 7 years or 10 years, etc.... necessitating carrying over year to year
Response from HRBlockBy Asiya, Social Media Department, May 19, 2025
Hi Scott! Thank you for your feedback. We apologize for any trouble you've experienced with the walk-through interface regarding depreciation types and capital gains taxes. Your input is valuable as we strive to improve our software's functionality. For assistance with these issues or to provide more detailed feedback, please contact our support team at 1-800-472-5625. We're here to help and ensure a smoother experience for you.
Written by a customer while visiting HRBlock
Posted by: SportKing
from PA
Verified Purchase:Yes
The tax software worked as expected and had no issues with downloading it
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 19, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Wc101
from Chicago, IL
Verified Purchase:Yes
I found HRB tax software excellent. I found the value better than other software and does not require storing tax data online.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 16, 2025
Thank you for sharing your feedback about our tax software. We're delighted to hear that you find our service excellent and valuable compared to other options. We understand the importance of privacy and are pleased that our approach to storing tax data aligns with your preferences.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
Not happy. Bought the investment addition plus state. It could not handle the K1 reports. I had to file for an extension, including estimated tax. Did not get the state filed either. Now I need to hire a tax relief to clean up this mess.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, May 16, 2025
I'm sorry to hear about the difficulties you encountered with the investment edition and state filing, particularly with the K-1 reports. We understand how important it is to have a smooth tax filing process.
Please reach out to our support team at 1-800-472-5625 at your earliest convenience. We're here to assist you and help resolve any issues.
Please reach out to our support team at 1-800-472-5625 at your earliest convenience. We're here to assist you and help resolve any issues.
Written by a customer while visiting HRBlock