Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
not user friendly
on February 6, 2026
Posted by: taxy8
from TX
very hard to work with especially the K1 forms with codes Z*, AJ*, STMT, etc. It doesn't provide explanation of how to enter those codes correctly and where. Also the K1 codes and titles in the software does not match the information I have on the K1s I received. Spent hours on google and chatGPT to figure it out and still cannot.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, February 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good product, Need to work on communication.
on February 5, 2026
Posted by: TBM1
from Greeley, Colorado
Always been a great product, that I have used for several years. However: I can't give it five stars this year because of the lack of email communication. In the past I received multiple email updates on my e-file tax status. I really missed the updates. And yes, I made sure the problem was not on my end.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, February 6, 2026
We’re happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Software Update Availability
on January 31, 2026
Posted by: Admin
from Hamilton Twp, NJ
I've been using this software for over 10 years. It's frustrating when updates are needed but are not available for days later.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Ashley, Social Media Department, February 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product!
on January 30, 2026
Posted by: reb51
from Florida
Excellent product. Easy to use even in complicated returns. Very helpful explanations and tutorials.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, January 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
The interview process is easy to follow
on January 28, 2026
Posted by: CJoe
from Boston, NA
I have been using H&R Block for 40 years with great results
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, January 28, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
H & R Block Premium
on January 26, 2026
Posted by: Zzyin60
from Nevada
This software completed every function for me completing my taxes and getting them off on the first day of submission with my Windows computer. I would give it 5 stars but eventhough it imported last years info from TurboTax, I still had to manually input some information that was stored in the background....4 + stars.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, January 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Schedule 1 standard deduction error
on January 25, 2026
Posted by: Denny G
There seems to be an error in selecting the standard deduction for retirees. It should have taken the Teir2 amount rather than the Retirement/Pension benefits. Also in trying to override it I had issues.
I also had issues with the "Back" button.
Response from HRBlockBy Sydney, Social Media Department, January 25, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
on January 15, 2026
Posted by: Katypuss
from Ohio
Excellent tool for completing both state and federal returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, January 16, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock