Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
2
on February 15, 2026
Posted by: CURT ALLEN
1099'S STILL DON'T PULL OID COL 6 AND 11 CORRECTLY INTO THE 1040. THUS, I STILL HAVE TO CALCULATE AND ENTER THE NET INTO THE 1099-INT INPUT PAGE.
Cons: Time consuming
Value
1
Response from HRBlockBy Ashley, Social Media Department, February 15, 2026
Thank you for your feedback. We stand behind our work and ensure that every client who files with us receives the H&R Block Guarantee. Our Tax Professionals are here to review your return and resolve any errors. Please call us at 1-800-472-5625 so we can assist in setting a time that works best for you.
Written by a customer while visiting HRBlock
Customer Rating
1
Need serious update to the software UI & performce
on February 15, 2026
Posted by: me1900
The software hang very often. works only in 1024*768 resolution. even then, managing screens is very difficult. It is like living in early 2000.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, February 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
very confusing service
on February 14, 2026
Posted by: katiekat1980
it has been impossible for us to fix the issue as to why out taxes were rejected by the IRS. we have have been trying to fix it for hours. turbo tax was so much easier. will never use this again
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, February 15, 2026
Thank you for your feedback. We stand behind our work and ensure that every client who files with us receives the H&R Block Guarantee. Our Tax Professionals are here to review your return and resolve any errors. Please call us at 1-800-472-5625 so we can assist in setting a time that works best for you.
Written by a customer while visiting HRBlock
Customer Rating
5
Will be Switching to TurboTax Premium
on February 14, 2026
Posted by: TurboTax Premium
from NE
Love your program and have been a loyal H&R Block Premium customer for nearly two decades, but this will likely be the last year I use your product. Why? My computer is a Mac Book Pro. I have dedicated a portion of my HD to run Windows and that's how I've used your product all of these years. Mac OS typically updates for free. Every time you folk update your program to work with the newest version of MS Windows, I must purchase the newest version of Windows, which is inferior to Mac OS. Anyway, the hidden cost makes the annual purchase of Tax Cut exceedingly more expensive. So this year, to save on the Windows cost, for the F1041, I need to file, I'll be switching to Turbo Tax; and moving forward, I'll use their Premium program. Always assumed you'd eventually make a version for Mac OS, but you never did; so I'm leaving.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, February 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Love the program!
on February 14, 2026
Posted by: TaxGreat
from WA
Love the program! Have used it for the last several years and have had no problems with it!! I didn"t give it 5 stars this year because of all the printing options. They are very confusing for someone who liked the very nice printing options from years past.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, February 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Disappointed - user interface, capabilities
on February 12, 2026
Posted by: Kurt 2025
from denver colorado
Imported a pdf to get my information in. The program did not recognize capital loss carryforwards from 2024 and it did not provide any worksheets showing short term capital loss carryforwards for 2025 going into 2026.
I have an issue with a K1, the box 13 A is blocking me from filing - it is legit - was created in HR block business software - but throwing an error, saying I can't e-file if I keep this in here - it is a cash donation - I have to think this is a common circumstance. Compared to Turbotax or Free Tax USA that I used for my college aged kids, this is very clunky, hard to navigate, has a poor user interface.... I will not use it next year.
I have an issue with a K1, the box 13 A is blocking me from filing - it is legit - was created in HR block business software - but throwing an error, saying I can't e-file if I keep this in here - it is a cash donation - I have to think this is a common circumstance. Compared to Turbotax or Free Tax USA that I used for my college aged kids, this is very clunky, hard to navigate, has a poor user interface.... I will not use it next year.
Value
4
Response from HRBlockBy Tra Social Media Team, February 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
It was so easy to follow the instructions
on February 11, 2026
Posted by: joyous spirit
from Dayton, NJ
I have used H&R Block software for many years and have not had any problem filing my tax return and that of my children.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
2025 TaxCut has some issues
on February 11, 2026
Posted by: happyreturns2025
I was disappointed in the 2025 TaxCut. First, I did not receive email updates about filing status UNTIL six days after I'd submitted my Federal return. Then I got an email that my return had been submitted and had been REJECTED. But it had been accepted six days earlier. Second, there should be a warning about checking IDs created each year by the IRS before submitting the Federal return.
Response from HRBlockBy Sierra, Social Media Department, February 12, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock