Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Not Applicable1234321
Verified Purchase:Yes
Pro: Taxes done: Con: Entries do not reference form box numbers and descriptions do not match form descriptions. Tax Planning module does not bother to provide current year information. Caveats displayed during data entry state H&R does not know if they are accurate.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for your feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
We have had many issues with trying to get our adoption credit to process correctly. We are intitled to the full credit because we adopted a special needs child in 2025, but every time we submit it, it kicks back in 5 minutes. We are 100% eligible for this credit.
Pros: Easy to prepare, Maximizes refund
Value
4
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Roanoke, VA
Verified Purchase:Yes
I filed and then received another tax document the next day. It took me three times longer to file amended federal and state returns than it did to do the filing. Doing the amended returns is NOT intuitive, and directions and new forms made no sense and looped back to what I had already done and wouldn’t let me send the amended federal return until suddenly it did, and the state amended return still will not send.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pueblo Colorado
Verified Purchase:Yes
I have used your product for years but this year, it will not properly include my child tax credit.
I have ran my information in several other programs, including TurboTax, and they include it correctly and get me a significantly larger refund in both Federal and Colorado state taxes!
I have ran my information in several other programs, including TurboTax, and they include it correctly and get me a significantly larger refund in both Federal and Colorado state taxes!
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
3
Could still be better
on February 22, 2026
Posted by: Marvin51
from Swansea IL
I found much of the interview process straightforward. I struggled with areas that i was most unfamiliar with and the software basically said "fill in an amount" just where I needed the most help in figuring it out. I reached a few new milestones - RMD, for example. No help within the program - just go read the IRS documents.
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Some features are missing and difficult to locate
on February 22, 2026
Posted by: MSJiang
from Baltimore
Verified Purchase:Yes
Have the problem to find the conversation from 539 to Roth IRA
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sydney, Social Media Department, February 23, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
on February 22, 2026
Posted by: 68sBetter
from Texas
I THOUGHT I WAS DOING MYSELF A FAVOR BUYING THIS LOAD OF CRAP . ALL OF A SUDDEN THE IRS IS NOT ABLE TO PROCESS RETURNS WITH VEHICLE WORKSHEET ATTACHED TO IT ? THAT IS SO NOT TRUE AND I KNOW IT ! SAYS I CAN TRY AFTER THEY UPDATE ON THE 27TH --WHY WAIT TIL THEN TO UPDATE ? THIS IS STRAIGHT UP BS , I APOLOGIZE BUT I AM SO ANGRY !!
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Even though I used to work as a trained tax preparer for Block, this program can be very confusing at times. I also HATE the way the program prints my return. It is VERY DIFFICULT to read. Even when I choose "Print and Mail" my return, it does NOT print the forms correctly.
Pros: Maximizes refund
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, February 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock