Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Eastern Wisconsin
Verified Purchase:Yes
I have used HRB tax software for many years and pleased with results and questions.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Prof630
Verified Purchase:Yes
It took until February 27 for all forms to become available. My taxes were waiting to be submitted since January. Unacceptable.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
The software worked very well but you charged me twice for filing my State Tax Return.
Maybe the second charge will go away. It's still pending at my Credit Union.
Maybe the second charge will go away. It's still pending at my Credit Union.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DisappointedAndUnhappy
from IN
Verified Purchase:Yes
The "import tax information" hasn't worked for the last three years. The last two years i could log into the financial institution but it would not import my information. This year, what a joke, it wanted a transaction ID to log in. There is NO transaction ID. I buy this software so i can import this information and not have to enter it manually. You need to get this fixed!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Glitchmo
from Roy, WA
Verified Purchase:Yes
Your program glitches. I verified transactions 4 times. Then I just skipped and it worked. You guys should fix these glitches. If it happens again next year, I will be switching to TurboTax.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: RC12367
from Charleston SC
Verified Purchase:Yes
I had options for how I reported income from renting my spare bedroom out. There was very little or no information and no direction from the software.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ben99
from Maryland
Verified Purchase:Yes
I have been using H&R premium for over a decade, it is NOT because your software is good, it's purely because I am lazy to move on to other tools. Your software has not been improving much at all, and worse part, the "new issues" (they were NOT problems in the previous years) pop up every year, like this year, it kept asking me to verify my 1099-NEC data entry even after I did that serval times, which was so annoying! I finally gave up, and waited for updates, the problem went away after a update of the software; but it delayed my filing for two weeks and wasted lots of my time!
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used HR Block for many years seems it has lost its appeal as being simple. Search items lead to dead ends requiring a lot of digging to find Individual inputs. Search button should be more intuitive.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock