Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,169 Reviews)
Rating breakdown 28,169 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,254
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,740)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: mkdTUL
from Tulsa, OK
Verified Purchase:Yes
I have used H&R Block Premium for a number of years now, and it is always easy to navigate and provides excellent insight as you complete your taxes. If you could ensure that all forms are ready no later than Jan 31, it would make things much better. Every year my taxes are complete before the end of Jan, but I have to wait until the end of February to file due to the same forms every year. Everytime I have downloaded the update for these forms, there are no changes, even if I walk back through the whole thing again. Despite this, It is still a great product!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: MN Dan
from Minnesota
Verified Purchase:Yes
Bought the Premium version as I have a small business. Easy interview questions seem to get at all the information I need to complete a tax return thoroughly and accurately.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SweMac
Verified Purchase:Yes
It was difficult to discern which form had yet to be finalized that was blocking my ability to e-file. It turned out to be the Planning for 2026 form, which doesn't even go to the IRS. It also wasn't easy to find out how to download my State software. Otherwise, the questionnaires were easy to follow and complete.
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: PM in MD
from Maryland
Verified Purchase:Yes
Bought the Premium and, as always, very helpful. Saves me time and frustration figuring out the tax rules. However, I would like to see the option to skip the attempt to itemize deductions when we know we will not be itemizing deductions. That would save additional time.
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Efile hero
from Carson City, NV
Verified Purchase:Yes
Works well, but the updates are a bit slow to be done versus Turbo Tax. Also had one return that had the prior year AGI incorrect. Luckily I noticed it before I e-filed and was able to correct it.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kenedy Texas
Verified Purchase:Yes
I’ve used this service for years and have always felt confident in the results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GmoneySac
Verified Purchase:Yes
Purchases every year in november december complete my taxes in january.But because of the eastern arm updates taken to late february early march.I cannot file my taxes till then very frustrating
Response from HRBlockBy Sydney, Social Media Department, March 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kls1
from Athens GA
Verified Purchase:Yes
I bought the program before the 1st of the year, when it was on sale. I have always used H&R's program. It is user friendly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock