Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Phil27
from Asheville NC
Verified Purchase:Yes
I bought this a month ago and I prepared my tax return but had to wait for forms to be finalized. the date for finalization shifter several times and my refund was 'held hostage' while i waited for the forms to finalize. Software shouldn't be sold and then once you've used it you're told that you have to wait to claim your refund.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Mike h R
Verified Purchase:Yes
I’ve been using this software for many years. Interview works pretty well and results were identical to an accountant for a in-law’s return. Some things are a bit goofy, like HSA contribution split with spouse, but overall okay. One definite bug this year was the social security worksheet kept showing as a data validation error as I’m over 62 but not collecting. Software kept instantly re-adding every time I deleted it.
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Your software is perfect. The support is poor. I know more than your help desk. They should have told me not to file until March when all updates are finalized. I tried to file in February and had many issues. They couldn’t give me this simple solution to wait until March. I had to find on my own and finally submitted my online return in March successfully after all forms were updated
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh, PA
Verified Purchase:Yes
This software is excellent. I have been using since for 30 years since it was TAXCUT.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve used this package for years and find it easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: DEL77
from Washington State
Verified Purchase:Yes
Always good…except. This year it took until February 27 to prove the final Form 4562 Depreciation. I had everything I needed to file for my refund by February 1. I don’t know if this was an issue for just Block or whether it was an IRS deficiency. I know that I had a draft prepared by Feb 2 and no updates subsequent changed the refund amount. I would have appreciated much quicker access to my refund. Fair or not, I’m giving only 4 stars instead of 5.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
Using product for 20 years. Easy to understand and enter data. Would not want to use another product. Called support twice in those years and they were very helpful. Would not consider using another product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: A1249
from Adel, GA
Verified Purchase:Yes
I have been using HR Block software for my taxes for 20+ years. Have never been disappointed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock