Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Disappointed that I couldn't file until end of Feb
on March 3, 2026
Posted by: Charlie 271
Verified Purchase:Yes
I have been using this program for many years and have been happy with it. This year, there was a month delay due to forms / worksheets (Vehicle milage-cost worksheet) not being approved yet by the IRS. This was resolved February 26.
Pros: Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Maggie1974
from Texas
Verified Purchase:Yes
Have used this program for several years. Easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve been using H&R Block Premium Software for about two decades.
In the beginning I found it to be relatively straightforward to use. Each successive year became easier and quicker as I became more familiar with the logic of the order of the interviews.I found using the “Take me to” button to maneuver around anywhere was a real asset if I wanted to double check something I had done.
In the beginning I found it to be relatively straightforward to use. Each successive year became easier and quicker as I became more familiar with the logic of the order of the interviews.I found using the “Take me to” button to maneuver around anywhere was a real asset if I wanted to double check something I had done.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Not a fan. I did not appreciate having to wait 2 weeks for an updated form.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Atlanta, GA
Verified Purchase:Yes
Exceptional program that asks all of the right questions and attaches all of the correct forms. All you need are thorough records and your tax documents and you are ready to go!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FGil
from Farmington, UT
Verified Purchase:Yes
Works fine. Like that it downloads investment and intrerest 1099s from my brokerage
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jillsie
Verified Purchase:Yes
Easy to use, have been using this for 27 years, love it.
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Esk47
Verified Purchase:Yes
Horrible AI help and final filing could not be done because of update issues that took a week on 27 Feb.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock