Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Independent Contractor
from Tucson, Arizona
Verified Purchase:Yes
The program is easy to use, but as an independent contractor, I find it unhelpful that you can only purchase 3 state programs. I have to do all my other state taxes by hand!
Pros: Fast
Cons: Hard to prepare
Value
4
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MacIssues
Verified Purchase:Yes
The product demands updates before I file extending into March. Reason given is bogus and allows me to file anyway. The updates on a MAC rarely work within the program. I have to download them seperately and then tun the installation. In some cases it is not clear where to write off farm expenses. Example a land renter sends me a 1099 but if I use it I can't write off farmland insurance, taxes, utilities, etc.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: R2251
Verified Purchase:Yes
I have used H&R Block tax software for the last 7 years and never had an issue. the program makes DIY tax prep easy. The software includes all the forms for my different income streams and deductions. The cost is less than half of what I was paying to have my taxes done by a CPA. Great product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Texas
Verified Purchase:Yes
The H&R Block income tax preparation software did the job very well again this year. It just took a few minutes to input my information and e-file got it submitted right away after I checked the details for accuracy. Very satisfied.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ray02
from Tennessee
Verified Purchase:Yes
Most things were good, bur there were a few issues.
1) Adding a 1099-S was not clear and did not work as expected, I had to change numbers in various places until the checker accepted it, I'm still not sure if it is correct.
2) The medical form 1095-A had some zeros in the last two months in column B. The checker would not let me file with zeros there, so I had to add numbers to make it accept, this is probably wrong.
1) Adding a 1099-S was not clear and did not work as expected, I had to change numbers in various places until the checker accepted it, I'm still not sure if it is correct.
2) The medical form 1095-A had some zeros in the last two months in column B. The checker would not let me file with zeros there, so I had to add numbers to make it accept, this is probably wrong.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MN
Verified Purchase:Yes
I am disappointed that the Minnesota Social Security subtraction worksheet still does not work. I have overridden the worksheet to file my MN return.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gaithersburg, Maryland
Verified Purchase:Yes
I've been using H&R Block software for seven years now, and the last two years, I've used the Premium version. It has worked very well for me, it's easy to use, and quite efficient. I'll continue to use it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
While I appreciate the price as compared to Turbo Tax, I have been using this for many years and I aways have a problem with its user friendliness. I have a fair amount of bookkeeping and accounting experience that I’m forced to rely on in order to escape the many error messages that always appear after careful completion of your tax returns. Its both frustrating and worrisome that after spending so much time in completing it, it may be wrong and I don’t understand how to fix it.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock