Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Greenwich CT
Verified Purchase:Yes
Installation was easy, data entry was easy, program worked well. Only minor flaw: worksheets are a little hard to read.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Bought the premium version don’t think I really needed it but did the job
Pros: Easy to prepare
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arizona
Verified Purchase:Yes
Very easy to use to file taxes. Provides step by step on how to fill out tax returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: PapaTax
from CA.
Verified Purchase:Yes
I bought this as a result of Turbo Tax changes. As with any new software there is a learning curve where H&R tax software is no different. The help support for IRS and explanation are lacking but gets the job done.
Pros: Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ScottMaine
from Wells Maine
Verified Purchase:Yes
I have been using HRB for about 20 years (well before it was called HRB). The 2025 program was significantly flawed. The inability to import Merrill Lynch 1099's without notification is a complete failure. I would have returned it if I hadn't bought it months before. Also, the state support is superficial and the AI is completely useless
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, May 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nono 1
from Colorado
Verified Purchase:Yes
The AI answer system was terrible. The three questions I asked got no help. Ridiculous system, it’s there for looks.
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Seymour TN
Verified Purchase:Yes
I file with the software app.
But reach out to the Knoxville office for some tax questions
But reach out to the Knoxville office for some tax questions
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I have used this for years. It is pretty easy to use. It is confusing at times. I think the audit review process was a little frustrating. I answered the questions, but the concerns kept flagging. I did not know if I was putting in the correct information.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Sydney, Social Media Department, May 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock