Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
I have used it for years and have been very happy with it. Very clear and instructions are easy to follow.
Would highly recommend it!
Would highly recommend it!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MICHIGAN
Verified Purchase:Yes
MY SON HAS PURCHASED THIS PROGRAM THE LAST SEVERAL YEARS. HE SITS AND HELPS ME FILL IT OUT. I'M OVER 90 WITH POOR EYESIGHT. IT SEEMS EASY TO UNDERSTAND AS HE READS ME THE QUESTIONS.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Rich63
from Merdian, ID
Verified Purchase:Yes
I use H&R block every year. But this year they cost me over $1000 in refunds. Their IDAHO state software does not consider Military Retirement pay. This pay is tax free in Idaho for retirees over 62. Now I need to file an amended return.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GP1937
Verified Purchase:Yes
I have been using H & R Block software for over 25 years. I am proud to say all of my returns were accepted as filed. That in my option says it all.
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sgr772
Verified Purchase:Yes
Good value but the interface is not well thoughout
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gene75
from IL
Verified Purchase:Yes
Was simple to download and it was not too hard following the instructions although some sections you had to do some research and background work to fill in the response to the questions being asked but overall was pretty straightforward, and the cost was reasonable.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Leeeeeeeeeeeeeeeeee
from 11755
Verified Purchase:Yes
Always used TurboTax. Tried Block this year because TT was forcing me to upgrade to windows 11. My computer is too old to upgrade to 11 but it is fine for me so I'm not being forced to upgrade because of one stupid program. A friend told me that Block does not require it this year. If you do next year, I'll be doing my taxes by hand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AZdoug
from Arizona
Verified Purchase:Yes
Overall it works well. I would like to have support for Arizona form 309, without it it forces me to have to mail the return and not e-file. May have to consider switching to another tax software.
Pros: Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock