Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Alvin Dark
Verified Purchase:Yes
Easy but needs more prompts and questions. I had to go to IRS website for some of the things I needed to know.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Stacey return
Verified Purchase:Yes
I have used H&R Block software for several years, but this year I had a problem filing a Kansas return. I was eligible for the Kansas Homestead refund, but I had to file manually because the software wasn’t available or wasn’t working.
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Steve3204
from Norman, OK
Verified Purchase:Yes
I found it fairly easy to use. However, the software did have difficulty incorporating changes to the forms during the review process. The chatbot was useless on helping through that issue.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Georgia Boy
from South Carolina
Verified Purchase:Yes
Software worked well and I am pleased with it. Updates kept getting pushed back with little clear information, which was frustrating. Could have been a 5 star experience if not for that
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: lenzengco
from columbus ohio
Verified Purchase:Yes
I have been using this for over 7 years. It so exceptional easy to use. Very professional and results quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 6, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Easy to use as usual. Walked me right through the process as it has for over 15 years.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: sometimes not easy to use
from Upland, CA, 91786
Verified Purchase:Yes
Sometimes your explanation is confusing. And sometimes the 'next' button leads back to where Istarted.
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Tax Me Not
from East Coast
Verified Purchase:Yes
Quality has declined as has the competition over the years. For both Fed and State (especially), more and more forms have to be accessed directly from the source sites. At this rate, it is likely this will be my last year using consumer software as I'll either go to professional or pull the forms myself. I know how to use a calculator I think....
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock