Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Beckt
Verified Purchase:Yes
I have been using HR Block for over 10 years and it’s very easy to use. The help screens explanations are great and I’ll continue using the software for a long time.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Judy81
from PA
Verified Purchase:Yes
this isn't the easiest program I'VE USED however it had everything I needed.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Customer Rating
5
Father Knows Best When It Comes to Tax Software
on March 6, 2026
Posted by: Anonymous
from Amherst, New York
Verified Purchase:Yes
My father who is a CPA used your product to prepare my return. I got my refunds in record time.
I heard my father singing the praises of your product to
My older brother, who needs to file a Federal return and 4 state returns. My father is retired CPA.
My older brother, who needs to file a Federal return and 4 state returns. My father is retired CPA.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: StephenA87
from North Carolina
Verified Purchase:Yes
I'm a long term, many years user of the Premium Software version. It's amazing and keeps me doing my taxes myself, when it gets more complicated each year! Block comes to my rescue each year!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lore27
from El Paso, TX
Verified Purchase:Yes
I have been using H&R Block software for a number of years and have had no problems.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NotHappy5567
Verified Purchase:Yes
I have been using your software for years but am disillusioned with this years version. I went thru the interview process and found that answering all your questions correctly led to 'issues' later on, even though I followed your advice exactly.
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: June201
Verified Purchase:Yes
Overall good product. Very annoying not able to read PDF W2 and other tax forms from financial institutions.
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Your H&R Block At Home software continues to excel even with our home sale in 2025.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock