Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Solid tax software that produces accurate returns
on March 7, 2026
Posted by: JYinMD
from Bethesda, MD
Verified Purchase:Yes
I have now used the H&R Block tax software for 3 years. The software user interface is intuitive and not difficult to use. I've had a tax professional/CPA check my return before submitting this year (2025 year) and they did not find any issues or additional tax reduction opportunities the software did not identify.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: A Happy 2025 Taxpayer
from New York, NY
Verified Purchase:Yes
I've been a TurboTax customer for years, but I've found their product growing increasingly difficult to use. Plus, I've had to check every number due to a couple of gotchas they missed.
As daunting as it seemed, I decided to make a break this year, Not only did I find H&R Block's software far more easier to navigate, but my TurboTax history from last year (including carryforwards) was imported without a hitch.
As daunting as it seemed, I decided to make a break this year, Not only did I find H&R Block's software far more easier to navigate, but my TurboTax history from last year (including carryforwards) was imported without a hitch.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: thegreatmargey
from Florida
Verified Purchase:Yes
Easy to import data & follow the tabs from beginning to end.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dwin
Verified Purchase:Yes
Charged me 4 times for CT software and still haven’t received a refund
Cons: Time consuming
Value
1
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
Horrible experience with software costing me lots of wasted time for the second year in a row. I bought Premier with state. When doing federal software quit several times and when I wanted to do state I was asked to buy it. More time on phone to get state then it would not load. More time lost.
Questioning future use of HRB.
Questioning future use of HRB.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Katz32
Verified Purchase:Yes
Software is very easy to use. Love the fact that it populates data from prior years. Less keying for me. That also serves as a reminder of fields I have to populate.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cjf49
from Wisconsin
Verified Purchase:Yes
Have used this software for years and makes filing your taxes simple
Back round information to specific items is helpful if concerns or questions arise
You don’t need to be an expert to file your own taxes with this software
Back round information to specific items is helpful if concerns or questions arise
You don’t need to be an expert to file your own taxes with this software
Pros: Easy to prepare, Maximizes refund, Fast
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arkansas
Verified Purchase:Yes
The program is easy to use and has all I need to do my taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock