Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from San Antonio, Texas
Verified Purchase:Yes
I’ve used HR software for over 30 years and have never been disappointed.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
2
So close....
on March 7, 2026
Posted by: Bill617
Software was unable to eFile my single state tax return. The product I bought had a description that said it could eFile both my Federal and State taxes, but nope. Not this lovely application. Why not, you ask? Well, to claim a specific credit in the state of WV (MV-1 Personal Property tax credit) you have to send in the actual form - this application cannot reproduce it. According to the state website, simply including the credit claim number when eFiling seems to be acceptable. Not an option within this application. Will not buy ever again. Intuit, here I come.
No, I would not recommend this to a friend.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: rrossi52
Verified Purchase:Yes
I've been using H&R Block tax software for several years, and I'm satisfied with it.
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bryant Pond, ME
Verified Purchase:Yes
I really like this software and have used it for many years. This year I had more trouble than ever getting the updates to download and install properly. That was frustrating as I needed the update to get a form that I had to file.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Bubba Roo
Verified Purchase:Yes
Tiny text was fatiguing. Entries were not met with confirmation that they were made in the correct context.
Cons: Hard to prepare
Value
2
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Good item Good price
from Western Massachusetts
Verified Purchase:Yes
I am happy that you know exactly what you are paying when you purchase the item. There were no additional costs when I filed. Some of the wording could have been a little clearer and it was a bit awkward when I needed to go back and look at an item I previously entered. But overall I am satisfied
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Customer Rating
3
The 1099 chase down
on March 7, 2026
Posted by: FireBallPaul
from New Jersey
After allowing the Links to import my financial info, I still had a hard time with the data entry.
Why do I need to go over and play games with the data imported. It would have been a 5 star
deal but the going over the 1099's is not a good thing. There needs to be a better system when importing 1099 info. I dont want to spend hours going over already imported data.
Why do I need to go over and play games with the data imported. It would have been a 5 star
deal but the going over the 1099's is not a good thing. There needs to be a better system when importing 1099 info. I dont want to spend hours going over already imported data.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: RM96
Verified Purchase:Yes
For years I enjoy the fact it keeps keeps my past info and moves it forward.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock