Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Ray 79
from Colorado
Verified Purchase:Yes
I have used this software for several years and find it reasonably easy to use. The program could provide more explanation of what to do and what it is doing in the background.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Except for the section on Required Minimum Distributions, the program is great. It is intuitive and thorough. I found that I need to manipulate the RMD answers to avoid a penalty. Maybe I don't understand the terminology but it seems to be a difficult section.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I’ve used H&R Block software for over 25 years and it is flawless and easy to use and understand.
Pros: Easy to prepare, Maximizes refund
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
lacking state feature
on March 8, 2026
Posted by: p252423
from NE
State version does NOT support e-file for PTET credit.
39 states allow this credit for partnerships, and has been in effect since 2023;
Now have print and mail in 70+ pages of federal and state returns, and include supporting 1099s :(
39 states allow this credit for partnerships, and has been in effect since 2023;
Now have print and mail in 70+ pages of federal and state returns, and include supporting 1099s :(
Value
1
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Jon 2025
from Silverton Oregon
Verified Purchase:Yes
I've been using HR Block software for about 10 years. Every couple of years I find something that makes me want to switch to another software program due to little things that seem to be glitches. This year I nearly completed my taxes and while in the state part of the program, I saved the file then came back to it to verify some answers, then when I hit the file button, a part changed and I couldn't find a way to change it back to what I wanted. It had to do with letting my overpaid taxes staying with my state to pay next years quarterlies.
At the risk of messing up anything else, I just filed and will be getting some $ back.
At the risk of messing up anything else, I just filed and will be getting some $ back.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, March 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: HRB22
Verified Purchase:Yes
I use HRB to ensure I get updated tax changes to ensure I am in compliance with IRS rules.
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Definitely Not satisfied
Verified Purchase:Yes
No help with the product. AI is lame! Had to submit by mail as the online bounced three times.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: JessNu
from Connecticut
Verified Purchase:Yes
I have been using this for years and I am very pleased.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 8, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock