Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Use anything else. Avoid like the plague.
on March 10, 2026
Posted by: KraftyOne
from Colorado
Truly terrible software. Looks like it hasn't been updated with a modern design in more than 20 years. Asks questions in an order that doesn't actually help you understand the tax process. The business software is especially bad at this. Looks and acts like software that was designed by accountants and sent to engineers with no Product, QA or UI/UX people involved at all. Software is incredibly unstable and slow.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abigail, Social Media, March 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Parker, CO
Verified Purchase:Yes
We have used the H & R Block software for our taxes for about 8 years, maybe longer. We have always been happy with the results we obtained.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 12, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Three Rivers, Michigan
Verified Purchase:Yes
Been using H&R block software to do my taxes for several years. Works well if you understand the questions they ask in the program.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: dentist57
Verified Purchase:Yes
I bought this after many years of using TurboTax, due primarily because it still supported Win10 (for which TT dropped its support this year). It worked okay -- I was able to complete my taxes, although not without some frustration. Three things could use improvements:
1) UI comments: Text of the entire program is far too small on high DPI monitors. Please make it resizable and the windows scalable. Also, when using the Help window, moving the window to a different place on the screen should be remembered when reopening the window. Now it has to be moved EVERY SINGLE TIME.
2) Colorado state return allows a credit for long-term care insurance premiums, which the software noted. But this ONE item caused the program to refuse to file electronically with the state. Colorado DoR allows necessary attachments (proof of premiums paid) to be uploaded separately on their website (which I have done for years with TT easily). That one thing shouldn't prevent electronic filing -- there should be an override and notice about uploading/printing/mailing the necessary attachement.
3) Oil/gas bonus payments should be filed as RENT, not ROYALTIES. However, trying to do that results in questions about renting out my house so many days, personal use, etc. No provision for marking payments differently. I finally had to mark it as Royalties and hope it is accepted as such.
1) UI comments: Text of the entire program is far too small on high DPI monitors. Please make it resizable and the windows scalable. Also, when using the Help window, moving the window to a different place on the screen should be remembered when reopening the window. Now it has to be moved EVERY SINGLE TIME.
2) Colorado state return allows a credit for long-term care insurance premiums, which the software noted. But this ONE item caused the program to refuse to file electronically with the state. Colorado DoR allows necessary attachments (proof of premiums paid) to be uploaded separately on their website (which I have done for years with TT easily). That one thing shouldn't prevent electronic filing -- there should be an override and notice about uploading/printing/mailing the necessary attachement.
3) Oil/gas bonus payments should be filed as RENT, not ROYALTIES. However, trying to do that results in questions about renting out my house so many days, personal use, etc. No provision for marking payments differently. I finally had to mark it as Royalties and hope it is accepted as such.
I will be hesitant to use it in the future without improvements in these areas -- but thanks for keeps Win10 access.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: povilas
from NH
Verified Purchase:Yes
No everyone works in IT or spend their days on a computer. When your nerds design a product they should TEST it. The way you test it is not with the engineer who designed it but with a potential consumer like me. You could watch me as I try to enter your Activation code which has a DASH between the 10 characters but will not work if you put it in. Another thing. Not everyone has 20/15 eyesight. Will not cost you anything to increase the size of your lettering.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I've used this product for years... this year's product was disappointing. For whatever reason, I was unable to import ANY of my PDFs (although I could import my daughter's). The program told me for three weeks that I could not file my taxes because the program was "incomplete" and needed an update... for forms that I don't need to file anyway, as it turned out. And for some other unknown reason, the "Accuracy Check" showed errors in fields that when I went to the actual form, there were different numbers. Go figure. I don't think I will buy this next year.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: I did not use nickname
from Turnersville NJ
Verified Purchase:Yes
The Federal software I found cumbersome but satisfactory in content. The state (NJ) software was not complete, e.g. medical expense on Federal was not transferred directly to the state and I was unable to use worksheet C effectively since I had multiple IRAs from which I had unrecovered contributions. I had to do it by hand and transfer o the software.
No, I would not recommend this to a friend.
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WinC
from NC
Verified Purchase:Yes
After 40 years of displeasure with Turbotax I finally made the switch to H & R.. Was pleased although some improvements could be made.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock