Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: A Salim
Verified Purchase:Yes
I have been using the H&R Block Software for more than 20 years & ! am very satisfied with this App.
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rumbles
from North Carolina
Verified Purchase:Yes
I've used this product for a few years but doubt I will in the future is it does not have a way that I could find for me to put in asset depreciation for rental properties. If it is in there it was impossible for me to find, and I looked for quite awhile. Also, this product needs to get MUCH better with its ai integration. You either need to train your own model or get someone to do it for you because the way it is not is unacceptable. I should be able to answer almost any general tax question and get an answer at this point, as well as ai being able to do 80% of the heavy lifting for me. If you want this product to stay relevant, you'll need to make this a number one priority or someone else will
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from El Paso, Tx.
Verified Purchase:Yes
Great software that has been for me all these years.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HR Tax Cut 2025
from Virginia
Verified Purchase:Yes
The H&R Tax software was easy to use and file my state and Federal taxes for 2025. The detailed questions were easy to understand and complete, and provided sufficient background to properly respond. I have used this softward for several years and would recommend to others considering economical tax preparation softtware.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from minneapolis mn
Verified Purchase:Yes
I downloaded the program but was not useable until 10 April. I was out of town. I filed on 13 April. I checked on the status of my federal refund on 26 April, when I learned there was another update. I downloaded it but it did not affect my files. What a relief!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ATor26
from Palmerton, PA
Verified Purchase:Yes
I was very satisfied with the tax software. However, for tax year 2025 the software did not interface with Bank of America Merrill Lynch. Therefore, I could not upload the 1099 from this vendor which is one of the largest in the country. Never had issues with uploading Merrill Lynch in prior years.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mi
Verified Purchase:Yes
No reasonable improvements yet price keeps going up. Very poor stock download capabilities. Often gets hung up or fails thus requiring you to manually enter thousands of transactions. No back button that brings you back to what you were working on after it changes focus
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: howardr999
from NJ
Verified Purchase:Yes
Switched from TurboTax, It took a while to get used to it.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock