Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Highly Selective Guy
Verified Purchase:Yes
Certainly not a perfect program for complex returns, but probably the best of the common general tax preparation programs. In complex situations, it tries to exactly replicate IRS worksheets and instructions, which is a bad thing. IRS can't write something simple and clear to save their lives. The result is you may sometimes getting misleading or poorly identified information in the course of preparation. Simple returns should probably not even need this level of program. Since this is the more advanced and costly program, IMO, they should spend more time eliminating confusion on comnplex situations and calculations.
Navigation within the program could be easier if they thought like users with experience, rather than designing like either IRS, or presupposing every user is going to exactly use their interview program and will enjoy going through all the agonizing screens. It's especially tedious if you enter part of your information and have waited on more data, then have to enter information received later.
And playing with "what if" examples, such as gauging the impact of a SEP or IRA contribution, is maddening.
At this price, it should give you a simple next-year projection where you can easily edit inputs. I saw no such option, and apologize if I missed it.
Their price has gone up significantly during the last two or three years. And absolutely no one likes the hidden back-end extra charge to file the state return electronically.
I give it 7 out of 10, which is better than competitors., but there is room for improvement.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: comppaul
from Albany NY
Verified Purchase:Yes
I am glad I continue to use H&R Block Premium software. I have loved it for quite a few years. It is important to use for complicated Schedule C issues.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gary472
from Loudoun County VA
Verified Purchase:Yes
Very disappointed that I couldn’t import 1099 data from my financial institution. After being told twice that it would be fixed with the next HR software update I gave up and entered it manually. I’ll be using another brand of tax preparation software next year.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
lack of use for QCD's
on March 13, 2026
Posted by: Anonymous
from Dallas, tx
no screen allowing input for Qualified Charitable Donations in 2025. There was in 2024.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: SteveFitz1
Verified Purchase:Yes
I've been using H&R Block Tax Software for 17 years. I find it full-featured and easy to use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Bobinator
from Kansas
Verified Purchase:Yes
The product is good at the Federal level. I am not impressed with the Kansas State program.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Year after year I purchase the tax software and each year I am pleased with the ease of the process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RonnieQ
from Delaware County NY
Verified Purchase:Yes
First time I used your product.
I had a bit of a problem with the RMD questions, because I withdrew more than the required minimum amount during the year and I wasn’t sure how to answer, but IRS cleared it up for me.
I had a bit of a problem with the RMD questions, because I withdrew more than the required minimum amount during the year and I wasn’t sure how to answer, but IRS cleared it up for me.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock