Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JFrank12
from Georgia
Verified Purchase:Yes
This program always does what it does..because it like having your on H&R person in your corner and that's fire 🔥
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: KAWHR
from Clearwater, FL
Verified Purchase:Yes
I’ve been using this program for years and it is pretty good. This is especially true for basic tax purposes. I specifically had some annuities that were cashed in and the questions they ask were a bit confusing. Hopefully I got it correct and won’t be audited, but it wasn’t really very clear. I know you offer support line, but sadly it’s very long wait. I have also had some challenges understanding some of the depreciation schedules for rental properties in the past. I’m sure it’s all there, it is just confusing this to the best way to manage it. In some cases, it might be best to get a tax professional.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Tytysman
from Tennessee
Verified Purchase:Yes
Used it for mine and my daughter’s taxes worked out fine. Was easily understood.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Look Elsewhere If You Have K-1 Statements
on March 15, 2026
Posted by: zsukm007
from Phoenix, AZ
The handling of K-1 Schedules is poor. Instructions are vague. AI Help could not answer a single question that I had. The feature is useless. Also, when I pay for tax prep software, the last thing I want to see is offering "talk to one of our tax pros.". I used Turbo Tax last year and I think things went much smoother.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
H&R Block import is LOUSY !!
on March 15, 2026
Posted by: WyoCowboy
I HAD to use HR Block Premium this year as TurboTax abandoned me due to not having Win11. So I'll never use them again. THEN HR Block advertised being able to import my 2024 Filing (used TurboTax to file last year) either by .pdf or the TurboTax proprietary extension. SAYING EITHER IMPORT WOULD BE 100% EFFECTIVE. Guess what... the HR Block company now occupies an equally low esteem-level as TurboTax !! The import was abismal ! Personal info only, and nowhere a "Last Year -vs- This Year" comparison an apparent FORTE of TurboTax. Sorry to RAVE but this was no easy task !!
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston TX
Verified Purchase:Yes
Filed my taxes with H&R Block program. Very satisfied
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from tx
Verified Purchase:Yes
I bought over a month ago. I had a very detailed tax to file. It took me several hours to fill out all the information needed. Finishing, final checking, and sending gave me a sigh of relief. And I received a refund within a week. So happy with the H&R software.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ncd5147
from Riverton, Wyoming
Verified Purchase:Yes
I use this along with my step-daughter. She get it for her cleaning business
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock