Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Decent software for tax prep but needs refinement
on May 6, 2026
Posted by: J2345
Verified Purchase:Yes
Decent software, gets the job done. However, it is not super user-friendly or intuitive. I've used it for several years and it's worked fine since I have the hang of it but could use some improvements to make the tax prep process smoother.
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Wc2026
from Corpus Christi, Tx
Verified Purchase:Yes
This has been the only program I use for over a decade. It gets better every year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: nothappy20262026
from DFW, Texas
Verified Purchase:Yes
I could not file my friend's return as promised (5 returns could be filed buying software version) since she had a TIN number but no social security number. May possibly go back to Turbo Tax
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MollysMum
from Seattle wa
Verified Purchase:Yes
I use this program every year to do my taxes, confident everything will be accurate.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Elk Grove, California
Verified Purchase:Yes
Great software. State filling fee is credited back if filling is rejected as promised.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CO_Ken
from CO
Verified Purchase:Yes
Switched over from Turbotax since they stopped suporting Windows 10. I think HRB was a little easier to use though TT except for the cludgey treatment of US Treasury interest in the CO state calcuation.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dr Z
from Montana
Verified Purchase:Yes
Montana state tax is not adequate for part year residents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: mb2213
from Fort Collins, CO
Verified Purchase:Yes
This is the third year in a row of using this software. It's not perfect but definitely better than Turbo Tax.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock