Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: SRgoose
from Fayetteville GA
Verified Purchase:Yes
I had continual problems with data changing on 1099 inputs when downloading or editing items from Fidelity. In the end I hope my tax return is correct and will probably use a different software next year.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Paula1122322222
Verified Purchase:Yes
You really got me in a jam by not handling the 1099-NEC I needed to turn in to the IRS. I'm just a self-employed semi-retired home office worker with a handyman I had to provide that to. I did that, but you had no provisions to provide and turn in the 1099-NEC form I had to send to the IRS. As a result, I found out at the last minute it's late and I don't have the needed forms because you don't have any way to file it online. Their online portal didn't work nor anyone else's I tried. It was a nightmare and it's not over. YOU should have that handled.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bay city Tx
Verified Purchase:Yes
I’ve used tax cut for over 20 years. Always performs well. Never disappointed!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Turbo man
from New Hampshire
Verified Purchase:Yes
I have been using TurboTax for years, this was a bit of a change and I had to learn and adapt, in the end I got through it and all is well.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: VernonJ
from Texas
Verified Purchase:Yes
Changed to it because it supported Windows 10. Not nearly as easy to navigate as Turbo Tax. The section on QCDs was especially confusing. Going back to TurboTax next year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Auto Order Value
from Front Royal, va
Verified Purchase:Yes
Program works fine as it has for years but am not seeing the value benefit of being a automatic renewal customer- paying more than if I bought it annually on sale - should be getting a discount to retail pricing.
Pros: Easy to prepare
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Carl24
Verified Purchase:Yes
I’ve used it for years and I appreciate its ease of use and completeness.
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: sg12
from 60510
Verified Purchase:Yes
Could be m7ch more user friendly and better connected to technology
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock