Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: barnwell
from Texas
Verified Purchase:Yes
It has served us well this year with timely responses.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Henry2026
from IL
Verified Purchase:Yes
Double charge when I submitted the Federal and State taxes. The software was update and resubmitted the file with additional fee charge again for one return.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Takes
from Il
Verified Purchase:Yes
I've used this for years because it's been easy-to-use
Pros: Easy to prepare
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
This was my first year using H&R Block Software an
on March 17, 2026
Posted by: pmasse131
from Florida
Verified Purchase:Yes
This was my first year using H&R Block Software and it will be my LAST.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: tusl
Verified Purchase:Yes
I have used H&R block tax software for 8 years or so. I found this years version to take more time to complete with more questions; especially my state return. I found I had more questions that I had to look up outside the software and it was far too time consuming. It seemed the main reason I buy software in the first place and do my own taxes was disappearing, and will consider taking my taxes to my tax guy next year because it took too much of my time. There should be more "explain more" or "learn more" tabs in the state program so I could clarify questions quickly and move on. Overall, a disappointing year for tax software performance, though I was able to complete a good return in the end.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: BigJoey
from The Mitten
Verified Purchase:Yes
Very in-depth, but very time consuming. So many sub- routines to have to go through. In addition to buying the program, then you have to pay them again in order to file it when you’re done.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lacey WASHINGTON
Verified Purchase:Yes
I have been an H/R Block costumer Or many years, BUT and finallyAM CURRENTLY VERRY DISAPOINTED! My program is not working correctly. I have been charged 5 times for submitting tax returns and now had to submitting by MAIL. VERHY FRUSTRATING!!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Works great except when you input zero into data .
on March 17, 2026
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
I have used H&R Block software for a number of years. I like the way it just asks questions and you just fill the data into the blanks.
What I didn't like was doing a review of federal taxes it gave me a warning for interest income that I recorded as 0 (zero). It wouldn't submit the taxes that way. The only way I could proceed was to blank out the field. To me zero is a valid answer and shouldn't have caused such a major issue.
What I didn't like was doing a review of federal taxes it gave me a warning for interest income that I recorded as 0 (zero). It wouldn't submit the taxes that way. The only way I could proceed was to blank out the field. To me zero is a valid answer and shouldn't have caused such a major issue.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock