Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: State Transition Issues
from New Jersey
Verified Purchase:Yes
Been buying and using both the Federal and State (NJ) for years (decades actually) and I feel comfortable relying on the Q&A and results - except for one thing. That is, that there is not a complete transition from Federal to the State. In the latter there is several occasions where you are to go back to the Federal to pick up a number(s) and then decide if and how you must enter that number or modify it for the State. That's ridiculous. Tell me at least what the Federal number is - and then give me input on whether it needs modification. Yes, they tell you where to get the number but it a total waste of time jumping back and forth.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JJOK
Verified Purchase:Yes
I used Turbo tax for 10 or 12 years. Yours is not as clear and more cumbersome to use, but it got the job done. Had a long delay in getting all the forms for my tax situation, maybe not your fault?
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Disappointedguy
from Texas
Verified Purchase:Yes
I've been using for years, but seems like the last few years the detail and thoroughness is getting worse. One example is that this year I got flagged for a problem at the end and neither of the questions that I hadn't answered were ever address during the interview. Also the Okla state interview is lacking and instead of providing forms like extimated tax, the program just said, "go to this OKLA website - we don't provide"
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fewer pages please
Verified Purchase:Yes
The print feature needs to be modified. Printing out schedules 1, 2 and 3, along with the 1040 is redundant and a waste of ink and paper.
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I bought this because I was forced to because I had a 1099-B. I have used the basic program for over 10 years and it was just fine. All of a sudden I had to use the premium program.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RCMU
from KC MO
Verified Purchase:Yes
I have used H & R Block Deluxe with E-file to prepare my taxes for personal income, home business, and now into the world of retirement. I feel confident that my taxes are accurately done when I hit "Send' each year.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Metro Detroit
Verified Purchase:Yes
I used the product last year and was very pleased with the use of the 2024 software and finding answers to my questions or issues. This year, it is like working in a black hole. I had to delete certain forms, since it came up in the review, when I tried to remove an item, it was not allowed, and there was no link to the form that the information was coming from. So I had to delete the entire form and start that form new. Very disappointed with the 2026 software. I think next year it might be back to TurboTax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Knoxville TN
Verified Purchase:Yes
Have used your product for many years - 20 maybe? Good experience. The software is always confused about the reporting that goes with K-1 s. Usually get a message about Schedule Ks being outside the scope of the software. Other than that - satisfied customer.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock