Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,168 Reviews)
Rating breakdown 28,168 reviews
5 Stars
17,574
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,824
80%of customers recommend this product.
(
9,429 out of
11,739)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: bozo25
Verified Purchase:Yes
I have used this program since retiring 8 years ago and it is very easy to follow and use and get responses to questions and have had no filing problems or issues. Very pleased with the program and filing experience.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I am very disappointed in the program. I need a form 1099-Q and there is not there. Very disappointed.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Allen Judith
from Illinois
Verified Purchase:Yes
You charged me 2 times and my son 3 times in my Mastercard altogether 5 times in filing our State income tax return just because of your instruction that we can use any 5 digits number pin number but IRS requires their 6 digits pin # Other than that it’s good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike059
from Tyler, tx
Verified Purchase:Yes
Still works with windows 10. Turbotax bad, HR Block good.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Sfletc5369
from Rochester NY
Verified Purchase:Yes
I bought the program in order to prepare several returns returns for members in the household. Software imported prior returns from another software program easily. Your software is very easy to use. However I found it wasn’t calculating age correctly in part of the program and I spent about 3 hours trying to get help to efile. It needed an update to allow me to efile. I’m not sure how by March 1st of the tax filing year how many efiled incorrectly. Thank goodness I had a background in tax to make sure the return was correct before a huge payment was made to the government and an amendment had to be done in order to get our money back.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: From the Mitten
Verified Purchase:Yes
Generally easy to use and trustworthy. A few hiccups were hard to understand in the state filing, but were sorted out by the final form. Have used this company for many years.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: mozick
from Wisconsin
Verified Purchase:Yes
I was very disappointed in that the software does not print the qualified dividends and capital gains tax worksheet, which is an important worksheet to arrive at tax due
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: NMstate
from NM
Verified Purchase:Yes
Some of it is good but it made a mistake on my state return. I had to pay an assessment payment.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock