Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TCHRB
from Denver, CO
Verified Purchase:Yes
Generally ok however leaves users on their own to figure out K-1’s. Negatively surprised it cannot link to Northwestern Mutual Investments for automatic download, requiring manual download.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: newoblaen
from Bartlett, TN
Verified Purchase:Yes
It doesn’t seem to work particularly well on MacOS. I have to use a much older version of MacOS with it. It simply won’t install on MacOS Sequoia (I don’t have any other platform like windows, so I can speak to its performance on other any other os.) The updates were finicky and required a restart, though that’s not clear; no prompt to restart. One shouldn’t have to restart a machine for a simple application update in 2026.
I would recommend this to a friend!
Value
1
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lm21
from Jacksonville, FL
Verified Purchase:Yes
Difficult to navigate and understand, but got the job done. Will be switching back to TurboTax next year
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
I have used H&R Block software for several years now. I am self-employed, so have to file a schedule C and my husband gets a 1099, and we both have income from a different state than the one in which we live, so we can't do the easy return. I always find that the software leads me through the proper questions to complete the return easily. It makes filing easy and record keeping simple.
I would recommend this to a friend!
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama
Verified Purchase:Yes
I have been using hrblock for over 20 years. Has served me well
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Laupyor
from Raleigh, NC
Verified Purchase:Yes
Overall good product and wizards are easy enough to use, but the check done at the end can produce vague errors that are difficult to resolve
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Longtimepurchaser
Verified Purchase:Yes
I owed money this year and after completing my return, I had to hunt to find the form to submit along with my payment. It should be the next step if I need to send in bc a payment.
Pros: Easy to import documents
I would recommend this to a friend!
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AngelFireTax
from USA
Verified Purchase:Yes
Looks like a programmed designed in 1995 and not updated since. But gets the job done.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock