Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Orlando FL
Verified Purchase:Yes
The software is easy to use. It tells me what data to input. I assume it does all the calculations correctly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Zevets2026
from florida
Verified Purchase:Yes
Better if you've used H&R Block before. It's a shame the area where calculations for retroactive Social Security payment calculations couldn't be done by the software, and referred you to the IRS instructions. I use the software so I DON'T have to refer to the IRS instructions. The software sometimes get hung up in the background calculations and it's very hard to make changes there. Some confusing areas that makes it helpful if you have used the software previously.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Missing Forms
on March 18, 2026
Posted by: gjtt
Too many forms not available. program knows they are not there and instructs to use IRS forms and enter by hand.
Lump sum SSDI payment
Charitable cont. over 5k
Lump sum SSDI payment
Charitable cont. over 5k
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Impossible to reach a human with a question
on March 18, 2026
Posted by: Vinny in Ohio
The software is relatively easy to use. I purchased the premium product and in the past, I was always able to speak to a person, whether on the phone or via chat, regarding questions that the software didn't answer. This year I was unable to do that. The built in AI tool was just a short step better than a Google search. I found this very disappointing. For this reason, I will probably use a different tool next year.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RRRS
Verified Purchase:Yes
The premium software did not pick 1099 R's from box 2 where the taxable amount was different from Box 1. I had to manually correct these figures.
Cons: Hard to import documents
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: a_taxpayer
from Portland, OR
Verified Purchase:Yes
Better than doing taxes manually on forms, but still onerous and the software is starting to feel outdated. I wonder how AI can make things easier.
Pros: Maximizes refund, Fast
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bozo25
Verified Purchase:Yes
I have used this program since retiring 8 years ago and it is very easy to follow and use and get responses to questions and have had no filing problems or issues. Very pleased with the program and filing experience.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I am very disappointed in the program. I need a form 1099-Q and there is not there. Very disappointed.
Pros: Easy to prepare
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock