Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Flacoroma
from Chicago IL
Verified Purchase:Yes
Does not support importing 1099-b from Merrill anymore.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
Recommended by an account friend several years ago, has been great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from The Heart of Dixie
Verified Purchase:Yes
I have used this program for several years now. I bought the it early (pre tax season) and saved money. When the program detects an error or omission during the final check I find it difficult to return to the error and correct it. I wished the program would take me directly back to the problem.
Pros: Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tommy T12
from Minneapolis
Verified Purchase:Yes
I’ve been using this software for a number of years. I really like depth of questions and issues brought out for my filing.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: this is flawed software
Verified Purchase:Yes
2025 premium version doesn't carry forward all the valid 8283's from past years so this is flawed software
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Another Reluctant user
Verified Purchase:Yes
I have used your software for years, first starting with Tax Cut by Kiplinger. It is not perfect, but is functional, and i have become familiar with it. My biggest disappointment with it is that it does not allow me to download my stock investment 1099 - It runs for a very long time and then fails, giving me an error message saying there is not enough room for the file.
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for sharing your feedback with us. We’re sorry the 1099‑B import isn’t working as expected—especially after the long processing time. We appreciate your loyalty and want to help get this fixed. Please feel free to contact us at 1‑800‑472‑5625 so we can look into the issue and work toward a 5‑star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Easy to use. Straightforward and can use with confidence.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We’re so happy to hear that you had a good experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cleveland, Ohio
Verified Purchase:Yes
Work as expected and I was able to complete my return with relative ease!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock