Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: YSim
Verified Purchase:Yes
Every time I open the application I get a warning on screen resolution and if I don’t select my answer it does not start up. While working on the tax entry I got lots of freezing and forced shutdown.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: WJKr
from OHIO
Verified Purchase:Yes
I find the program difficult to navigate. I spend more time looking for input screens. I think direct input to the tax forms would be helpful. The fact I only use the program once a year does not help.
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: SavvySaver
Verified Purchase:Yes
I have been using the software for almost a decade to do my own taxes, and I am always impress how each edition stays abreast of the new tax laws from year to year. The updates are always quick, and I feel confident every time I submit my taxes.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pittsburgh PA
Verified Purchase:Yes
I like most features of H&R Block software. But i suggest 2 improvements. First, it would be nice show the prior year amounts in each relative field that applies to the return being prepared. Second, make it easier to find the NET amount of a refund after filing the return (net of HRB and bank fees).
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Congo
from Leland, NC
Verified Purchase:Yes
The preparation and accuracy process including downloading of financial data from Fidelity and calculate all the data was 5-star! The instructions to copy and print the completed form was the worst I have ever encountered! 1 Star! The Internet is alive with similar comments by other users. Good grief, it should take three key strokes to print or copy the IRS Form to PDF not hours. My Printer a Canon TS720a.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JLZh
from Massachusetts
Verified Purchase:Yes
I can’t find the tips report for form 1099k, it is only asked for filling in who has W-2. So I have to put tips in expense😢I tried to ask the help button but no answer there.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Zero2310
from Tampa Fl
Verified Purchase:Yes
It did the job but not especially impressed. Did give clear explanations when prompted but was difficult to navigate between screens when you wanted to go back and check on what you had done.
Pros: Fast
Cons: Hard to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Albuquerque
Verified Purchase:Yes
I have used for years for personal and solely owned propertership taxes, works ok. The one big ugly bill made a lot of tax changes, not well explained in the program. Normally give five stars, but this year more explanation would help.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock