Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from NY
Verified Purchase:Yes
Have used this product (or TaxCut) for more than 10 years. A good product -- but there are anomalies that need fixing or improvement. Always willing to be a beta tester.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Mike, thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: TDE1
from NC
Verified Purchase:Yes
The program should include free filing of the state return!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: KJE26
Verified Purchase:Yes
Works Seamlessly - easy user interface and easy to navigate, retrace your steps and find the help needed to fill out the more complicated parts of a tax return. Have been using it for years and it gets better each time.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
usually solid, though a few places where explanations need to be better
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
It's OK, but why does it ask me to verify why one value is greater than another when the software computed the value and provides me no insight to the computation
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Charlie Sobakin
from MN
Verified Purchase:Yes
H and R works ok but still has glitches. For example, there was no connection to Bank of America and Merrill, although it looked like there was. So I had to do everything manually, which was exactly what I wanted to avoid.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Easy to use if your taxes are straight forward.
on March 19, 2026
Posted by: no youngster
from Santa Fe NM
Verified Purchase:Yes
The questions were clear and easy to answer. It made tax prep easy and more economical than other software I used. But I thought the online help wasn't as relevant as it could have been. It had pat answers to pat questions and couldn't deal with my question when I did have difficulty. It should have been more versatile, or failing that, there should have been an easy way to talk to a human who could understand the issue.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lakho
Verified Purchase:Yes
It was not very easy to operate the program. If I went back the whole thind started again.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock