Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anon Emous
from SE U.S.
Verified Purchase:Yes
We’ve used H&R Block tax return software for years with perfect results. As far as I can tell, it’s totally accurate. Easy to navigate. Just answer the questions, supply inputs, and the software does the rest. For someone who hates math, it’s the best!
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SRPx
from Colorado
Verified Purchase:Yes
Software being reviewed: 2025 PC version of Premium + State.
I had quite a few issues with this application.
1) I was having an issue with my internet connection such that the application could not get the State module. Best I could tell, after scouring the website, I could only download Updates directly. In my opinion, if I purchased a State module, I should be able to directly download the main install for that. I spent a couple of days trying to figure out the issue, with the website being useless in that regard. Ultimately, I had to turn off the firewall in order for the application to get the State module. Oddly enough, the application had no trouble doing the e-file with the firewall active, so I am baffled as to why it could not get the State module with the firewall active. Additionally, I did not have this issue with the 2024 module and nothing on my computer setup has changed.
2) While working through the issue of getting the State module, I spent a lot of time on the H&R Block website and found that there is extremely little help for technical issues with the PC software version. Rather than providing specific information about how the software is accessing the website, which might have helped me tweak my security settings, it simply says to turn off the anti-virus software and/or your firewall if you are having any issue. Being an IT person, I know just how dangerous it is to have the PC security off, even for a very short time.
3) After logging in to the website, I could not even find a place where I could download the main application software that I had purchased. I had to go back to the email that contained a link to it.
I had used TaxAct for many years in the past and had they not changed to only doing Cloud taxes, I would have reverted to that software immediately. As it is, I will be checking out other tax software companies next year. I will not use H&R Block again. The only reason I gave 2 stars instead of 1 is that the Federal part of the program did a fairly decent job of walking me through the process of getting my 1040 figured out and filed.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: yeh2
Verified Purchase:Yes
The software works well and is easy to use; however its always best to double-check the entries to make sure they are accurately being reported.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tony 311
from Miami Florida
Verified Purchase:Yes
Very easy to use, explains things well, and had no problems transmitting it to the IRS; they accepted it without any issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 1 and only
from Ft Worth, tX
Verified Purchase:Yes
I am a first time user of this program. Very impressed with the ease of use.
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Best for Preparing Your Own Tax Return
on March 20, 2026
Posted by: RLScott
We have been using H&R Block Tax Software since 2009. It is very user friendly and easy to use. Just follow the instructions as you go and the built-in forms are all automatically filled in for you. Great product.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Grand Prairie. TX
Verified Purchase:Yes
It would be nice if the program would also handle basic trust forms. I currently work them using this program and transfer results to 1041 forms
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jj52
Verified Purchase:Yes
The product indicated errors on the form but would not permit me to manually correct the error making filing impossible for a state taxes.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock