Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: bitfleur
from Florida
Verified Purchase:Yes
Thanks for a great product! I have used HR Block Tax Software for over a dozen years, filing electronically both State and Federal and have been completely happy with the software. I usually have to pay taxes to both State and Federal but that is a case of me under reporting during the year, not a fault of the software.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good features
on March 20, 2026
Posted by: HOS62
from Colorado Springs, CO
Software reliably does most tasks. Claiming the Foreign Tax Credits uses Form 1116 and is somewhat cumbersome, but in the end it works.
The parts about what to do if the return is "Rejected" by the IRS is sketchy and hard to find, particularly what to do with the State submission if/when the Fed submital is rejected, and what to do with the State until the Federal is resolved.
The parts about what to do if the return is "Rejected" by the IRS is sketchy and hard to find, particularly what to do with the State submission if/when the Fed submital is rejected, and what to do with the State until the Federal is resolved.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: lgries
from Black Creek, Wisconsin
Verified Purchase:Yes
Alot of updates. Releases before the updates are done. Couldn't send taxes in right away.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: garybanjo
Verified Purchase:Yes
This was the fifth time I've used the software, and I've never had a problem with it.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jodi LM
from IL
Verified Purchase:Yes
We have used this program every year and it makes the process very easy.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
Jodi, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Dabb25
from Pacifica, California
Verified Purchase:Yes
I bought Premium software to replace Turbotax. I had great results and easy transmission to Federal and California State .
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Another Victim of Bessent
Verified Purchase:Yes
Very disappointed in the product this year mainly because of poor navigation, low-rent interface and frequency of updates.
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
on March 20, 2026
Posted by: What a di
absolutely terrible.
I have used HR Block for 20 years. This year, the program is a mess. I can open a schedule D to amend it. Can't even print estimate vouchers to make estimate payment.
I'm going to try turbo tax next year....
what a disappointment
Can't even submit the review without issues....
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock